Microsoft tries to save Software Assurance from drowning

Microsoft is to add technical support, training, deployment planning and other side benefits to its controversial Software Assurance licensing programme this week, according to leaked documents. The changes follow a set of improvements added in September 2003, and are designed to placate customers who feel the programme doesn't offer value for money. Software Assurance gives customers free access to upgrades for a three-year period, as well as a range of benefits including training and support discounts, in exchange for a subscription fee. However, businesses are choosing to upgrade less and less frequently, and are often on five-year upgrade cycles, according to industry analysts. The programme replaced a popular option that allowed customers to pay a discounted rate for upgrades, and to upgrade at their leisure.

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