Cisco Launches CCST IT Support Certification

Gaining this new entry-level Cisco certification will ensure you’re well-versed in the job-role skills needed to complete the common responsibilities in the tech industry. One of the unique aspects of this certification is you’ll not only develop technical skills, but you’ll learn to use interpersonal skills, such as communication, active listening, and expressing technical concepts.

Other important skills and responsibilities associated with IT support specialists include:

Troubleshooting hardware issues that involve ports and cables as well as connectivity and resource access issues.
Troubleshooting operation systems and application issues, such as display settings and updates on Windows and MacOS operating systems and mobile device issues.
Dealing with common threats to the end user, such as malware, phishing, and Personally identifiable information (PII) data.
Leveraging a broad set of tools, including Artificial Intelligence (AI).

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