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XP boot up problem

Discussion in 'Software' started by Boycie, Jul 12, 2005.

  1. Boycie
    Honorary Member

    Boycie Senior Beer Tester

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    Hi,

    I was asked to look at a XP based machine that failed to start yesturday.
    On arrival the machine hung in the XP screen with the "Zipper" going across. I restarted it and it brought the message up saying that Windows had failed to start properly.
    I chose to start with last known good and it failed. It then started in Safe mode. No logs in Event viewer for the previous day. It then started and worked perfectly normally. :blink

    The person whose computer it is say they have made no changes to it :dry
     
    Certifications: MCSA 2003, MCDST, A+, N+, CTT+, MCT
  2. AJ

    AJ Administrator Administrator

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    I have had that before Boyce. It was the graphics drivers for me. Updated them and all was ok after that. :biggrin
     
    Certifications: MCSE, MCSA (messaging), ITIL Foundation v3
    WIP: Looking at doing ..................
  3. Jamin.

    Jamin. Nibble Poster

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    Just an idea, but when ever a user says they have not done anything to the PC, I -
    1. Don't belive them and ask again :-)
    2. Look for the software auto updaters -
    Anti -Virus
    Antispyware
    Windows update
    Hardware drivers
    Games etc
    Just about every program now has some sort of internet update 'feature'

    Jam.
     
    Certifications: MCSA: Security! GCSE Nautical studies
    WIP: On a break.
  4. tripwire45
    Honorary Member

    tripwire45 Zettabyte Poster

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    Jamin makes a good point. I like to manually update all of my software but many users set software to update automatically. Something could have crawled in without the user being aware of it.
     
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  5. Boycie
    Honorary Member

    Boycie Senior Beer Tester

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    Thanks for the tips :D
    As you say Jam these things always happen even though nothing has changed! :dry
     
    Certifications: MCSA 2003, MCDST, A+, N+, CTT+, MCT
  6. Fergal1982

    Fergal1982 Petabyte Poster

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    I'd agree with Jamin. Users LIE! particularly if its with a corporate PC to the company helpdesk (the worst offenders are those that think they know what they're doing and end up screwing the PC - the lie like their life depends on it). If they say they didnt do anything to it - particularly if you didnt ask - be suspicious!

    Bear in mind that windows is a bitch with random problems, i wouldnt worry too much about the problem until it recurrs.

    Fergal
     
    Certifications: ITIL Foundation; MCTS: Visual Studio Team Foundation Server 2010, Administration
    WIP: None at present

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