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Website Issue

Discussion in 'The Lounge - Off Topic' started by Kopite_21, Dec 6, 2017 at 8:48 AM.

  1. Kopite_21

    Kopite_21 Gigabyte Poster

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    Good Morning Guys,

    I was wondering if anyone of you can help me. I have a issue with a user when trying to book flights on a major airlines Website he is having issues. Basically what the user does is they log into the Website go through the process off booking the flight but then once the user clicks the "Next" button the user then is logged straight back out of the Website and this constantly happens.

    Can anyone of you possible know of a fix?

    Kind Regards

    Rob
     
    Certifications: National Diploma IT Advanced ECDL
    WIP: A+
  2. zxspectrum

    zxspectrum Gigabyte Poster Premium Member

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    Try a different browser and clear all the setting from the cache.

    Normally does the trick
     
    Certifications: BSc computing and information systems
    WIP: 70-680
  3. dmarsh

    dmarsh Terabyte Poster

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    Do they have adblocker or a hosts file with ad servers ? sometimes the redirect to the checkout goes via a doubleclick url or similar and can be blocked.

    Are they using the latest browser with no plugins ? Try clearing their session cookies.

    Failing that maybe the site has a bug, have you tried contacting them ?
     
  4. Dazzo

    Dazzo Byte Poster Premium Member

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    Do you have an auto load balance on router? Seen this where the website uses the IP address as part of the log in so when it switches to a new connection kicks the user out of the session.
     
    Certifications: A+, MOS: Master 2010, Network +
  5. Juelz

    Juelz Gigabyte Poster

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    First thing Id be doing is trying a private window and then a different browser.. might even flush the dns also.. anything past that Im escalating lol..
     
    WIP: A+
    JK2447 likes this.

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