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Telephone Sytems training ?

Discussion in 'Training & Development' started by billynw, Mar 22, 2013.

  1. billynw

    billynw Bit Poster

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    Hi guys,
    Just wanted to know if anyone could help me out with this one.

    I work for an IT company doing 1st & 2nd line support and I also do a lot of network installation (copper & fibre).

    Anyway a lot of the clients that my company look after are always asking us if we can re-programme or install telephone systems.
    The majority of these clients have BT Versatility, NEC & Panasonic phone systems.

    Can anyone recommend of any training companies that could provide training on these types of phones systems or even a good intro in telephone systems.

    I did think about progressing to the CISCO CCNA Voice, as I passed my CCNA last year.
    But we don’t have any clients with CISCO phone systems so I dont think it would be very beneficial.

    So if anyone from a telephone back ground could point me in the right direction it would be much appreciated.
     
    Certifications: CISCO CCNA, CompTIA A+,N+. Windows 7 70-680,city and guilds 3666 copper & Fibre
  2. wagnerk
    Highly Decorated Member Award

    wagnerk aka kitkatninja Moderator

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    Try seeing if the various vendors have a learning portal, eg Avaya's learning portal is here. Apart from that training companies like Global Knowledge does a few.

    Sorry only know about Avaya related training as that is what we have.
     
    Certifications: CITP, PGCert, BSc, HNC, LCGI, PTLLS, MCT, MCITP, MCTS, MCSE, MCSA:M, MCSA, MCDST, MCP, MTA, MCAS, MOS (Master), A+, N+, S+, ACA, VCA, etc... & 2nd Degree Black Belt
    WIP: PGDip
  3. BraderzTheDog

    BraderzTheDog Kilobyte Poster

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    What systems are your clients running?

    I take it you want to understand PBX systems, like you alot of my clients do not use a Cisco CME solution or similar I find alot of clients on Asterix or Alactel or as wangner said Avaya and Mitel are popular deployments.

    That being said I dont do much in the way of VoIP. The Asterix PBX we run internally has a nice GUI :) simple enough for even me to figure out.

    Take a look at the admin guides for the vendor your interested in, or an installation guide from the phone vendor. They are usually in depth and go right through a setup.
     
    Certifications: CCNA R&S, CCNA-SEC, CCSA, JNCIA FWV, MCITP, MCTS, MTA, A+
  4. billynw

    billynw Bit Poster

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    Thanks for your help here guys.

    Yea im looking to learn about PBX systems. How they work how to add phones to them etc.

    Will dig out a few manuals off the net and have a good read.

    Thanks again
     
    Certifications: CISCO CCNA, CompTIA A+,N+. Windows 7 70-680,city and guilds 3666 copper & Fibre
  5. billynw

    billynw Bit Poster

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    I found a really good video on You tube from Eli the computer guy about phone systems, that has helped quite alot.
     
    Certifications: CISCO CCNA, CompTIA A+,N+. Windows 7 70-680,city and guilds 3666 copper & Fibre

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