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Service Desk Job

Discussion in 'Employment & Jobs' started by Fergal1982, Aug 24, 2005.

  1. Fergal1982

    Fergal1982 Petabyte Poster

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    This morning (0900) i had an interview with the company im currently working for for the permanent servicedesk vacancy which had arisen. 3 of us temps went for the job (the 4th is a student), this afternoon, i was offered the vacancy!!!!!!!

    SCORE!!!!!

    Fergal
     
    Certifications: ITIL Foundation; MCTS: Visual Studio Team Foundation Server 2010, Administration
    WIP: None at present
  2. kat731
    Honorary Member

    kat731 Megabyte Poster

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    Nice one Ferg!!!!!!!!!!!

    Kat
     
    Certifications: BA (Hons), A+
    WIP: 70-685 77-884
  3. AJ

    AJ Administrator Administrator

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    Way to go Fergal :biggrin
    Will there be time for a few shandies perchance 8)
     
    Certifications: MCSE, MCSA (messaging), ITIL Foundation v3
    WIP: Looking at doing ..................
  4. SimonV

    SimonV Petabyte Poster Administrator

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    Congratz, sink a cold from me. :)
     
    Certifications: MOS Master 2003, CompTIA A+, MCSA:M, MCSE
    WIP: Keeping CF Alive...
  5. Gaz 45

    Gaz 45 Kilobyte Poster

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    Nice one Ferg. Good to hear!
     
    Certifications: MCP (70-229, 70-228), MBioch
    WIP: MCDBA (70-290)
  6. Fergal1982

    Fergal1982 Petabyte Poster

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    ummmm tell you what guys - why dont you drink some for me for you? (dont drink, lol - and that way you have an excuse, lol)

    Fergal
     
    Certifications: ITIL Foundation; MCTS: Visual Studio Team Foundation Server 2010, Administration
    WIP: None at present
  7. SimonV

    SimonV Petabyte Poster Administrator

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    You could sink a cold orange juice or just plain old water, I never mentioned beer. Anyway I'm off down the pub all this talk has dried my mouth.
     
    Certifications: MOS Master 2003, CompTIA A+, MCSA:M, MCSE
    WIP: Keeping CF Alive...
  8. tripwire45
    Honorary Member

    tripwire45 Zettabyte Poster

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    Rock on, Fergal! Congratuations. BTW, here's your glass of water. Enjoy. :biggrin

    [​IMG]
     
    Certifications: A+ and Network+
  9. Jakamoko
    Honorary Member

    Jakamoko On the move again ...

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    Great stuff Fergal - well done m8 :thumbleft
     
    Certifications: MCP, A+, Network+
    WIP: Clarity
  10. drum_dude

    drum_dude Gigabyte Poster

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    Nice one Fergal, I know its early days but are you going to try and progress to 2nd line or are your sights on management? Nowt wrong with a bit of ambition...

    Good luck to you...
     
    Certifications: MCSA , N+, A+ ,ITIL V2, MCTS
    WIP: MCITP 2008 Ent Admin, Server Admin, Exchange 2010, Lync 2010, CCNA & VCP5
  11. Fergal1982

    Fergal1982 Petabyte Poster

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    Ideally i would like to get into tech services, maybe end up in security (theres a fantastic course i would love to one day do: Here)

    who knows though
     
    Certifications: ITIL Foundation; MCTS: Visual Studio Team Foundation Server 2010, Administration
    WIP: None at present
  12. Bluerinse
    Honorary Member

    Bluerinse Exabyte Poster

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    A hearty slap on the back from me too Ferg :biggrin
     
    Certifications: C&G Electronics - MCSA (W2K) MCSE (W2K)
  13. tripwire45
    Honorary Member

    tripwire45 Zettabyte Poster

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    Certified Ethical Hacker. Remember young grasshopper...use your great powers only for good...never for evil. :biggrin
     
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  14. JonnyMX

    JonnyMX Petabyte Poster

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    That's great news, well done.

    We've got a help desk guy here. He's the youngest member of the team, and he helps the administrator.

    He helps him by answering the phone and dealing with customer problems so that the administrator doesn't have to.

    The process goes something like this.

    1. He answers the phone and listens to the long winded and technically inaccurate description of what the customers problems are.

    2. He blames the customer for whatever has gone wrong in such a confident manner that the customer believes him.

    3. We all run round like headless chickens trying to work out what we did to cause the problem and then fix it.

    4. He phones the customer back, blames them again and invents a story about how we have sorted it out. If it was a big problem, he balmes someone else too like the ISP or Bill Gates.

    We actually have an automated system for logging support issues via the Internet, but it always seems to be broken and nobody has really thought of a good reason for trying to fix it.

    Ironically then half the calls this guy gets are to tell him that the automated thingy is broken, even though they didn't seem to have a fault to report in the first place.
     
    Certifications: MCT, MCTS, i-Net+, CIW CI, Prince2, MSP, MCSD
  15. Boycie
    Honorary Member

    Boycie Senior Beer Tester

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    Well done matey. Have a cold one on me. Good luck, all the best.

    [​IMG]
     
    Certifications: MCSA 2003, MCDST, A+, N+, CTT+, MCT
  16. Jakamoko
    Honorary Member

    Jakamoko On the move again ...

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    That was a blinder, Jonny - nice one !!! :biggrin
     
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  17. Weemez

    Weemez Kilobyte Poster

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    Fair play Fergal, great news!! :cheers
     
    Certifications: HNC Computing A+ N+ ICND1
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  18. Veteran's son

    Veteran's son Megabyte Poster

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    Congratulations, Fergal1982! :D
     
    Certifications: A+
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  19. Fergal1982

    Fergal1982 Petabyte Poster

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    man. this week, i got the job offer with these guys, an interview offer through an agency, and another interview offer for the NHS. what the hell?
     
    Certifications: ITIL Foundation; MCTS: Visual Studio Team Foundation Server 2010, Administration
    WIP: None at present
  20. Jakamoko
    Honorary Member

    Jakamoko On the move again ...

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    Quick m8 - stick fifty bar on the Dons for a top three finish ! :biggrin
     
    Certifications: MCP, A+, Network+
    WIP: Clarity

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