Random lock ups...

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no BSOD, re-starts or error messages and the only thing i can find is an unsigned driver for an Epson printer. I have clicked on the link in event viewer but presented with the help and support page saying sorry..... try a help group etc... any ideas?

 

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Any ideas as to what the service is that it is having problems with?

 

MS's Search Results for that event number:

http://search.microsoft.com/results.aspx?q=event+id+10005&l=1&mkt=en-US&FORM=QBMH1

 

no, still investigating... thanks for the link

 

no, it is an ongoing problem on a customers... the trouble is it happens once in a blue moon....
The MS article suggests that the problem is because Help and Support services are disabled- in this case they aren't.
I could remove the only driver not support by SP2 but that would leave them without a printer....

 

I've seen another article that talks about this in another context here .

It suggests a way of finding which service is blocking later services from starting.

Harry.

 

thanks Harry. This machine does have a USB external drive.... i'll keep you posted.