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Questions to ask at a Helpdesk job interview?

Discussion in 'Employment & Jobs' started by datarunner, Dec 3, 2008.

  1. datarunner

    datarunner Byte Poster

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    Hi All

    Just looking for some tips as I'm going for a helpdesk interview tomorrow.

    So what are some good questions to ask the interviewer?

    regards
     
    Certifications: A+, N+, MCP 210, 270, HNC Networking
    WIP: MCSA
  2. Rob1234

    Rob1234 Megabyte Poster

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    Try questions like:

    On average how many calls does a person take a day?

    How many people work on the help desk team?

    What hours does the help desk operate?
     
    Certifications: A few.
  3. NightWalker

    NightWalker Gigabyte Poster

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    How much you payin' and how much holiday do I get :twisted:
     
    Certifications: A+, Network+, MCP, MCSA:M 2003, ITIL v3 Foundation
  4. The_Geek

    The_Geek Megabyte Poster

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    Can I work from home? :twisted:
     
    Certifications: CompTIA and Micro$oft
    WIP: PDI+
  5. fatp

    fatp Byte Poster

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    What is the retention rate of an employee on the tier level (1st or 2nd) that you would be workin on?

    (How long to people stay until they move on) ... see my most recent post on 'helpdesk work'.
     
    Certifications: Comp Sci BSc, NVQ 2 & 3 IT Professional
    WIP: Comptia A+, Network+
  6. neutralhills

    neutralhills Kilobyte Poster

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    "Do I have to use troubleshooting scripts? Is it permissible to deviate from the script if I have already identified the problem and believe it will lead to a more efficient resolution of the ticket?"
     
    Certifications: Lots.
    WIP: Upgrading MS certs
  7. datarunner

    datarunner Byte Poster

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    Hi All

    Nailed it. I start a week on Monday doing helpdesk work for a major, international bank.

    The interview itself was mostly HR, teamwork based questions and the role is a more advanced helpdesk one where the agent is encouraged to solve problems rather than just "log and escalate".

    So I'm fair pleased.

    Will post how I get on

    Thanks to all who replied etc

    Regards
     
    Certifications: A+, N+, MCP 210, 270, HNC Networking
    WIP: MCSA
  8. UKDarkstar
    Honorary Member

    UKDarkstar Terabyte Poster

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    Well done and good luck with the new job ! :biggrin
     
    Certifications: BA (Hons), MBCS, CITP, MInstLM, ITIL v3 Fdn, PTLLS, CELTA
    WIP: CMALT (about to submit), DTLLS (on hold until 2012)

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