PING hbroomhall

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On the night of the Certforums Christmas meal, you mention a place were IT techs post their unusual and funny experiences in the IT world.

Any chance you could post me the link?

I have had a look on google and this is the only one that came up?

Tech Support Comedy

There's some excellent stories on there

 

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That's the one. Great isn't it!

Harry.

 

Yes, thanks Harry

There's one on their about a PC that was dumped in a car park just outside of a computer shop, no name on to say who it belongs to or what the problem is.

Click here to read it- classic

it reminds me of the some of the stupid things that go on around the hospital!

The classic one I heard while working on the IT help desk was:-

Customer:- My computer is not working!

IT - when you say working, what do you mean?
i.e. there is no sound, are there any lights on?

Customer, the screens not working but the Box has a green light on it!

IT - Have a look around the back of the monitor, can you see any wires?

Customer - Yes there's some wires on the floor next to the plug!

IT - Plug? don't you mean wall socket?

Customer - no the plug!

IT - what's the plug attached to?

Customer - it's attached to the back of the screen!
Oh! is that surrposed to be plugged in to the wall?

IT - Long silence errr, yes the screen needs to be plugged into the wall for it to work

What about you Harry any funny stories?

 

Got sent these by some service managers at work as our helpdesk is in Bangalore. I've never laughed so much!

Tech support I I and Tech support I I I

http://www.illwillpress.com/vault.html

 

Hers's some for you:

** Compaq is considering changing the command "Press Any Key" to "Press Return Key" because of the flood of calls asking where the "Any" key is.

** AST technical support had a caller complaining that her mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packaged in.

** Another AST customer was asked to send a copy of her defective diskettes. A few days later a letter arrived from the customer along with photocopies of the floppies.

** A Dell technician advised his customer to put his troubled floppy back in the drive and close the door. The customer asked the tech to hold on and was heard putting the phone down, getting up and crossing the room to close the door to his room.

** Another Dell customer called to say he couldn't get his computer to fax anything. After 40 minutes of trouble-shooting, the technician discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the "send" key.

** Yet another Dell customer called to complain that his keyboard no longer worked. He had cleaned it by filling up his tub with soap and water and soaking the keyboard for a day, then removing all the keys and washing them individually.

** Still another Dell technician received a call from a customer who was enraged because his computer told him he was "bad and an invalid." The tech explained that the computer's "bad command" and "invalid" responses shouldn't be taken personally.

** A confused caller to IBM was having troubles printing documents. He told the technician that the computer had said it "couldn't find printer." The user had also tried turning the computer screen to face the printer-but that his computer still couldn't "see" the printer.

** An exasperated caller to Dell couldn't get her new Dell Computer to turn on. After ensuring the computer was plugged in, the technician asked her what happened when she pushed the power button. Her response, "I pushed and pushed on this foot pedal and nothing happens." The "foot pedal" turned out to be the computer's mouse.

** Another customer called Compaq tech support to say her brand-new computer wouldn't work. She said she unpacked the unit, plugged it in and sat there for 20 minutes waiting for something to happen. When asked what happened when she pressed the power switch, she asked, "What power switch?"

** Another IBM customer had troubles installing software and rang for support. "I put in the first disk, and that was OK. It said to put in the second disk, and had some problems with the disk. When it said to put in the third disk, I couldn't even fit it in..." The user hadn't realized that "Insert Disk 2" meant to remove Disk 1 first.

** In a similar incident, a customer had followed the instructions for installing software. The instructions said to remove the disk from its cover and insert into the drive. The user had physically removed the casing of the disk and wondered why there were problems.

** A woman called the Canon help desk with a problem with her printer. The tech asked her if she was running it under "Windows." The woman responded, "No my desk is next to the door. But that is a good point. The man sitting in the cubicle next to me is under a window and his printer is working fine."

 

Excellent Mate!

That's a good flash Movie site

 

OMG, those are too funny. I couldn't do help desk, i would either be laughing to hard or wantting to rip off their heads. Neither would make for good promotions.