1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Outlook Problem

Discussion in 'Software' started by Rob1234, Nov 12, 2007.

  1. Rob1234

    Rob1234 Megabyte Poster

    784
    24
    69
    In Outlook 2003 when a user sends a message, sometimes when she selects who the message is to when she then goes to type the actual message it will not let her type anything. The only way to get round this is to select a different program and then go back to the e-mail and she can then type a message.

    Any ideas why ?
     
    Certifications: A few.
  2. Boycie
    Honorary Member

    Boycie Senior Beer Tester

    6,281
    85
    174
    Is this Office Outlook that is connected to an exchange server?

    Does the address book function correctly? Does the rest of the office suite work ok? does the active directory name appear when you type a users name in? Is there anything showing in event viewer?
     
    Certifications: MCSA 2003, MCDST, A+, N+, CTT+, MCT
  3. r.h.lee

    r.h.lee Gigabyte Poster

    1,011
    52
    105
    Rob1234,

    I don't have Outlook 2003 but I do have Outlook 2002.

    So I tried to follow the steps of what you're trying to do by:
    1. Open Outlook 2002
    2. Click the [New] button
    3. In the resulting dialog box, I click the button for [To...]
    4. I choose a random contact, then click the [To->] button
    5. I click the [OK] button
    6. I moved the mouse cursor to the e-mail body section, then left-clicked
    7. I typed a few words which showed up on the screen

    So based on your problem description, did you try step 6 as listed above?
     
    Certifications: MCSE, MCP+I, MCP, CCNA, A+
    WIP: CCDA
  4. Rob1234

    Rob1234 Megabyte Poster

    784
    24
    69
    Yes it is conencted to an exchange server. Yes the address book works fine, so does the rest of office the ad name appears and event viewer did not show any problems.
     
    Certifications: A few.
  5. Rob1234

    Rob1234 Megabyte Poster

    784
    24
    69
    Yes but it will not let you type anything there.
     
    Certifications: A few.
  6. Boycie
    Honorary Member

    Boycie Senior Beer Tester

    6,281
    85
    174
    Hi Rob,

    Have you tried a "detect and repair" from the help menu? If so, and nothing happened, did you re-check event viewer?
     
    Certifications: MCSA 2003, MCDST, A+, N+, CTT+, MCT
  7. onoski

    onoski Terabyte Poster

    3,120
    51
    154
    I think it would be a good idea to try the below:

    Click on Tools>Options>Mail format and ensure HTML is the option to text.
     
    Certifications: MCSE: 2003, MCSA: 2003 Messaging, MCP, HNC BIT, ITIL Fdn V3, SDI Fdn, VCP 4 & VCP 5
    WIP: MCTS:70-236, PowerShell
  8. Alex Wright

    Alex Wright Megabyte Poster

    501
    9
    57
    Presumably it's an IMAP account, right? If so, try recreating the Outlook profile.
     
    Certifications: 70-680 Configuring Windows 7
    WIP: 70-642
  9. ManicD

    ManicD Byte Poster

    237
    4
    34
    First reccomendation would be to save the data files and uninstall then reinstall the outlook application.

    to me it sounds like a software glitch of some kind.

    one assumes you have tried simply restarting the computer, if not try this first, it fixes sooo many problems!!!
     
    Certifications: MCSA, N+, A+(Tech), ECDL
    WIP: 70-294, 70-298
  10. Rob1234

    Rob1234 Megabyte Poster

    784
    24
    69
    Yeah I got her to restart the PC did not fix the problem I know what you mean about it fixing a lot of problems!

    Properly just gonna reinstall outloook, I'll let you guys know if that does the trick.
     
    Certifications: A few.
  11. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

    10,191
    299
    319
    Log on the PC with a different user account. If you get the same problem then its a Outlook problem, if all works ok then it looks like a user profile issue. 8)
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010
  12. Notes_Bloke

    Notes_Bloke Terabyte Poster

    3,230
    54
    146
    Hi Rob,
    With Outlook open, if you hold down CTRL and right click the Outlook icon and select 'connection status' do all the connections have a established status?
    Cheers
    NB:)
     
    Certifications: 70-210, 70-215, A+,N+, Security+
    WIP: MCSA
  13. BosonMichael
    Highly Decorated Member Award

    BosonMichael Yottabyte Poster

    19,136
    462
    374
    That's probably a good idea... either a repair or a reinstall was what I was going to recommend.
     
    Certifications: CISSP, MCSE+I, MCSE: Security, MCSE: Messaging, MCDST, MCDBA, MCTS, OCP, CCNP, CCDP, CCNA Security, CCNA Voice, CNE, SCSA, Security+, Linux+, Server+, Network+, A+
    WIP: Just about everything!
  14. Rob1234

    Rob1234 Megabyte Poster

    784
    24
    69
    Thanks for the advice I reinstalled it and that seems to have fixed the problem.
     
    Certifications: A few.

Share This Page

Loading...