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Outlook 2003 - Accessing and adding delegates issue: Very slow

Discussion in 'Software' started by mbrown, Sep 3, 2012.

  1. mbrown

    mbrown Bit Poster

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    Hello All

    I have an issue here where outlook 2003 is very slow when accessing, adding or removing delegates. It can take 30-40 seconds for outlook to respond.

    If anyone has any ideas, please let me know

    OS:XP
    Outlook client version: 2003
    Exchange: 2010

    Thanks

    Matthew
     
  2. shadowwebs

    shadowwebs Megabyte Poster Forum Leader

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    ping from the XP machine to the Exchange 2010 server and see what the response rate is
     
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  3. mbrown

    mbrown Bit Poster

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    Hi

    Thanks for your reply

    Results:

    bytes=32 time<1ms TTL=128
    bytes=32 time<1ms TTL=128
    bytes=32 time<1ms TTL=128
    bytes=32 time<1ms TTL=128

    I get this same result from my machine which is working as normal
     
  4. shadowwebs

    shadowwebs Megabyte Poster Forum Leader

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    connection is fine then, is cache mode enabled in outlook?
     
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  5. mbrown

    mbrown Bit Poster

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    Hi,

    It is directly connected - no cache mode
     
  6. Rob1234

    Rob1234 Megabyte Poster

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    Just reinstall Outlook.
     
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  7. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

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    Just one person got this problem or lots of people?
     
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    WIP: Exchange 2007\2010
  8. Theprof

    Theprof Petabyte Poster Forum Leader

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    If its only happening to one person, you could try and recreate their outlook profile.
     
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  9. mbrown

    mbrown Bit Poster

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    My apologies guys, i have already tried to recreating outlook profile and the issue occurs for this user on all computers. I want to avoid recreating the user account if possible
     
  10. shadowwebs

    shadowwebs Megabyte Poster Forum Leader

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    Have they got a roaming profile? Change to a local profile and see if this speeds things up for them, if the roaming profile is large then you could ask them to clear it down in size by deleting anything not needed.

    Otherwise, I think you are going to have to recreate the AD/Exchange Profile to clear it up as it's only one user
     
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  11. mbrown

    mbrown Bit Poster

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    Hi they do not have a roaming profile.. Does this mean i need to recreate their user account and mailbox?

     
  12. Theprof

    Theprof Petabyte Poster Forum Leader

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    No, you don't ever recreate user accounts and mailboxes unless its a serious issue... Can you try doing the same task through outlook web app? see if that gives you the same issue?

    Another thing I forgot to suggest, I noticed that you're running Exchange 2010 and Outlook 2003... if you can try to install Outlook 2007/2010 to just test and see if that helps or try from another machine that has outlook 2007/2010.
     
    Last edited: Sep 4, 2012
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  13. Sparky
    Highly Decorated Member Award

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    Yup, have seen some weirdness with Outlook 2003 with Outlook 2010. It might an issue with the mailbox itself, there could be a trace of an account that has been deleted and its timing out when trying to access the delegates.

    How many delegates do you have? Try removing them all and put one in and see what happens.

    If no joy check the PC and Exchange Server event logs. Reboot the Exchange server out of hours if you can.

    If it still isn’t working can you export the mailbox through powershell on the Exchange server delete the mailbox and then create a new one.

    If everything works after that I would move critical data back into the Exchange mailbox and leave the rest in the .pst.

    I completed a hosted IMAP server to onsite Exchange 2010 last week and had similar problems to what you have said and creating a new mailbox fixed some of the issues.
     
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  14. GSteer

    GSteer Megabyte Poster

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    One issue we've noted with very slow outlook performance in various respects is the number of items in the primary folders, Inbox, Deleted Items, Sent Items etc.

    Suggestions and details on how to investigate here: Finding High Item Count Folders Using the Exchange Management Shell - Exchange Team Blog - Site Home - TechNet Blogs

    Exchange 2010 is 100,000 / folder - sounds high but I've got a couple of clients with item counts near this (and on Exchange 2003 which is turning into an inherited performance nightmare).

    Another question: Does this happen when you run Outlook in safe mode? If not then disable all addons and retest in normal launch, then figure out which addon is causing the headache. [Ref: Outlook 2003 Command Switches]
     
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  15. Theprof

    Theprof Petabyte Poster Forum Leader

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    Yeah Exchange 2003 will have a difficult time support a large volume of email items in an inbox, I've experienced that first hand... Exchange 2010 should have much higher support.
     
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