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My Job...

Discussion in 'A+' started by swatto, Feb 24, 2009.

  1. swatto

    swatto Byte Poster

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    Hey all :)

    As you are aware im currently studying for my A+. Im currently in a job (IT Support Administrator) logging emails for people who have computer issues and assigning the calls to the relevant departments. I have also been given admin priveledges so that I can help 1st line out when the emails are dead. Would this be classed as an I.T job? and getting my foot in the door?

    - I have one problem though, I have quite a bad stutter when using the phones (very bad actually) and it stops me from helping 1st line out as much as I have a fear of using the telephone in-case I stammer - Im in a bit of a mess and cannot progress properly to 1st line because of this and don't know what to do.
     
    Certifications: BTEC Nat Dip: Software Dev, A+
    WIP: None Yet
  2. craigie

    craigie Terabyte Poster

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    Well first of all, I would say that it does classify as a 1st Line job as your making decisions about whom to assign the calls to, to get them resolved.

    In relation to the stutter, I used to have one many many years ago and it was something I grew out of. Unfortunetly, IT work is about communication and you will find it hard to progress until you are able to find a resolution.

    Not that I'm being negative, just realistic. I would advise if you have any spare income looking into a speech therapist to determine where the stutter is underlying from nerves or from another cause. It can be done, look at the chap from the singing show Gareth Gates and what he has overcome.

    I'm sure you could do the same. Speak to your boss and see that if you where able to improve your speech would there be a roll in 1st Line Support for you over the phone.
     
    Certifications: CCA | CCENT | CCNA | CCNA:S | HP APC | HP ASE | ITILv3 | MCP | MCDST | MCITP: EA | MCTS:Vista | MCTS:Exch '07 | MCSA 2003 | MCSA:M 2003 | MCSA 2008 | MCSE | VCP5-DT | VCP4-DCV | VCP5-DCV | VCAP5-DCA | VCAP5-DCD | VMTSP | VTSP 4 | VTSP 5
  3. michael78

    michael78 Terabyte Poster

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    Difficult one to say but you may depending on your skills try to go straight to 2nd line support in which it would be as much of an issue. I've never done 1st line but it maybe a problem as you will need good communication skills to sort issues out over the phone. What your doing now though I would say is also clasified as 1st line support.

    As for your stutter have you seen a specialist to get their opinion and to see what your options are in getting help with it?
     
    Certifications: A+ | Network+ | Security+ | MCP | MCDST | MCTS: Hyper-V | MCTS: AD | MCTS: Exchange 2007 | MCTS: Windows 7 | MCSA: 2003 | ITIL Foundation v3 | CCA: Xenapp 5.0 | MCITP: Enterprise Desktop Administrator on Windows 7 | MCITP: Enterprise Desktop Support Technician on Windows 7
    WIP: Online SAN Overview, VCP in December 2011
  4. swatto

    swatto Byte Poster

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    Thanks for your input craigie and slypie :)

    I have been to many speech therapists throughout my life and I have also paid to go on a course (the starfish project) but none seem to work - I think it is because I only stutter when I think about stuttering/or worry about stuttering (which is very frustrating) - so rather than focusing on supressing the fear the speech therapists focus on dampening the actual stutter itself and not the cause of it.
     
    Certifications: BTEC Nat Dip: Software Dev, A+
    WIP: None Yet
  5. Jiser

    Jiser Kilobyte Poster

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    I always rubbish on the phone, stammered abit here and there when I first worked on reception for Honda.

    It improved greatly when I was confident in my own skills, a relaxed working environment and no fear of what others thought of you - even though senior staff are sat near you + the change of jobs.

    Now I have no problems on the phone unelss I don't understand what the person is saying, like a french teacher. You obviously in a kinda i.T. joB just not very in depth. As your anwsering the phone allready surely this is good? Practice really does make perfect.

    The more your are confident about your own ability and the fact there is no need to work your be ok. Besides your the one who needs to calm down the other person on the other end usually.

    But I.T. is all about communication, unless you got that - not much of a chance really.
     
    Certifications: BSc (Hons), PGc, MCTS:Win 7, MCSA W7/MCITP EDST, ITIL Foundation, Prince 2 Foundation, C&G: Web Design, MOS 07: Excel, Word, Powerpoint, Outlook.
  6. craigie

    craigie Terabyte Poster

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    Not that I'm a shrink, but that sounds more like a confidence/self esteem issue which is causing the stutter e.g. how you feel you act or come across over the phone or face to face.

    Perhaps you could speak to your GP and see if you can go to a councilling session to see if there is an underlying reason for it.

    I know this is not very 'manly' but if it could help, it would be an avenue I would consider exploring.
     
    Certifications: CCA | CCENT | CCNA | CCNA:S | HP APC | HP ASE | ITILv3 | MCP | MCDST | MCITP: EA | MCTS:Vista | MCTS:Exch '07 | MCSA 2003 | MCSA:M 2003 | MCSA 2008 | MCSE | VCP5-DT | VCP4-DCV | VCP5-DCV | VCAP5-DCA | VCAP5-DCD | VMTSP | VTSP 4 | VTSP 5
  7. michael78

    michael78 Terabyte Poster

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    Don't let your stutter put you off mate otherwise it will rule your life. I watched a documentary about Gareth Gates (I really don't know why) but was interested in how he overcame his stutter and he mentioned an organisation that helped him so maybe look into that and see if they can direct you in helping you out. It's worth looking at all avenues in overcoming this issue and don't give up on following your career into IT just because of that.
     
    Certifications: A+ | Network+ | Security+ | MCP | MCDST | MCTS: Hyper-V | MCTS: AD | MCTS: Exchange 2007 | MCTS: Windows 7 | MCSA: 2003 | ITIL Foundation v3 | CCA: Xenapp 5.0 | MCITP: Enterprise Desktop Administrator on Windows 7 | MCITP: Enterprise Desktop Support Technician on Windows 7
    WIP: Online SAN Overview, VCP in December 2011
  8. swatto

    swatto Byte Poster

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    Thankyou for the replies all. It is definitely a self-esteem confidence issue with the phones, as face-to-face im generally fine.

    I think Gareth Gates went on the maguire programme - not too sure though :dry
     
    Certifications: BTEC Nat Dip: Software Dev, A+
    WIP: None Yet

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