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Problem Mail not delivered to one user when sent from Blackerry

Discussion in 'Software' started by Boycie, Jul 13, 2010.

  1. Boycie
    Honorary Member

    Boycie Senior Beer Tester

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    Any pointers on this one appreciated, thanks!

    Exchange 2003 (single sbs) with Outlook 2003.

    One user is not receiving email when sent from another member of staff's Blackberry (BIS) - fine when sent from Outlook.

    When reported initially, the recipient's email address was malformed when looking for the message using ESM.

    Instead of firstname@domain.com it was f!rstn@m!@domain.com - so unsure how it arrived in the first place!

    The contact was deleted from the handset and now a test message is displayed correctly in exchange tracker and states it has been delivered to all three mailboxes although it is nowhere to be seen in Outlook (no rules) and OWA for the problem user.
     
    Certifications: MCSA 2003, MCDST, A+, N+, CTT+, MCT
  2. craigie

    craigie Terabyte Poster

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    Strange one mate.

    I would remove the senders BIS account from the Vodafone/O2/Orange portal and then re add it in again and try again.
     
    Certifications: CCA | CCENT | CCNA | CCNA:S | HP APC | HP ASE | ITILv3 | MCP | MCDST | MCITP: EA | MCTS:Vista | MCTS:Exch '07 | MCSA 2003 | MCSA:M 2003 | MCSA 2008 | MCSE | VCP5-DT | VCP4-DCV | VCP5-DCV | VCAP5-DCA | VCAP5-DCD | VMTSP | VTSP 4 | VTSP 5
  3. Boycie
    Honorary Member

    Boycie Senior Beer Tester

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    hey mate,

    it certainly is! I'll check, although that may have been done. Thanks for your help!

    Cheers,
     
    Certifications: MCSA 2003, MCDST, A+, N+, CTT+, MCT
  4. SimonD

    SimonD Terabyte Poster Moderator

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    Why not delete the BES account entirely, flush the phone and start again?
     
    Certifications: CNA | CNE | CCNA | MCP | MCP+I | MCSE NT4 | MCSA 2003 | Security+ | MCSA:S 2003 | MCSE:S 2003 | MCTS:SCCM 2007 | MCTS:Win 7 | MCITP:EDA7 | MCITP:SA | MCITP:EA | MCTS:Hyper-V | VCP 4 | ITIL v3 Foundation | VCP 5 DCV | VCP 5 Cloud | VCP6 NV | VCP6 DCV | VCAP 5.5 DCA
    WIP: VCP6-CMA, VCAP-DCD and Linux + (and possibly VCIX-NV).
  5. Boycie
    Honorary Member

    Boycie Senior Beer Tester

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    hi si,

    it's BIS not BES - perhaps that's what you meant.

    I think the BIS account has been recreated although i was thinking alone the lines of an Outlook problem - never known message tracker to tell porkies to date!
     
    Certifications: MCSA 2003, MCDST, A+, N+, CTT+, MCT
  6. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

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    Yup, worth a shot.
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010
  7. SimonD

    SimonD Terabyte Poster Moderator

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    Ahh I am used to the Blackberry Enterprise Server but I would expect it's the same kind of thing.
     
    Certifications: CNA | CNE | CCNA | MCP | MCP+I | MCSE NT4 | MCSA 2003 | Security+ | MCSA:S 2003 | MCSE:S 2003 | MCTS:SCCM 2007 | MCTS:Win 7 | MCITP:EDA7 | MCITP:SA | MCITP:EA | MCTS:Hyper-V | VCP 4 | ITIL v3 Foundation | VCP 5 DCV | VCP 5 Cloud | VCP6 NV | VCP6 DCV | VCAP 5.5 DCA
    WIP: VCP6-CMA, VCAP-DCD and Linux + (and possibly VCIX-NV).

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