1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Job Level

Discussion in 'Employment & Jobs' started by simongrahamuk, Jul 4, 2006.

  1. simongrahamuk
    Honorary Member

    simongrahamuk Hmmmmmmm?

    6,199
    125
    199
    I know that it is not often very easy to get an idea of this because different places have different setups, but based upon the standard three tier support structure where would you say that you lie in your current role?

    I'll start by saying that I beleive my role covers mainly level one and level two tasks such as routine server maintenence and end user support, desktop problems on a daily basis with the occasional venturing into level three with planning, etc, despite being the senior technical person on site.
     
  2. hbroomhall

    hbroomhall Petabyte Poster Gold Member

    6,623
    115
    224
    I wander about on all three levels (and occasionaly hyperspace :biggrin ).

    I do level 1 support for our helpdesk ticketing system, but also go in and hack it and add things when needed!

    I also do all levels dealing with billing. But then I wrote the billing system....

    Harry.
     
    Certifications: ECDL A+ Network+ i-Net+
    WIP: Server+
  3. Mr.Cheeks

    Mr.Cheeks 1st ever Gold Member! Gold Member

    5,369
    85
    190
    i dont know what i meant to do:

    2 weeks ago, my contract expired - then on the last day i found out they are extending it.

    now i am meant to do remote installations and setup ids for Impulse and thats it,

    but this week i have been installing Notes upgrades for some of users in building (who have not been upgraded), then thursday, doing it on another site (closer to home :biggrin ), and now they are thinking for me to go out on site and sort machines out where there think the problems are hardware, but the worst thing is, i dont know who is my manager and some of the guys are complaining and saying that i shouldn't be doing that

    whats my current role? :blink
     
  4. d-Faktor
    Honorary Member

    d-Faktor R.I.P - gone but never forgotten.

    810
    0
    39
    as i mentioned in another thread, our support structure is different and doesn't fit in a three tier model. but for the sake of the question, i would be at level 3.
     
  5. simongrahamuk
    Honorary Member

    simongrahamuk Hmmmmmmm?

    6,199
    125
    199
    It was actually your statement in that other thread that lies behind the reason for this threads creation. I'm interested in finding out what level they feel they are at (based upon the three tier model) and why they feel they are at that level.

    8)
     
  6. wizard

    wizard Petabyte Poster

    5,763
    35
    174
    I've only been doing part time IT support, I wouldn't have the foggiest at what level.
     
    Certifications: SIA DS Licence
    WIP: A+ 2009
  7. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

    10,190
    296
    319
    I do almost all levels apart from the global WAN setups in my current job; we have a dedicated team for that.

    Day to day I do the level 2 and 3 support and also get involved in some of the new installations\migrations. These are generally one off contracts. 8)

    When there is a few sickies I will go on the helpdesk though, the type of company it is we all help each other out and no-one is above doing a certain task, the way it should be in my opinion. :biggrin
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010
  8. wizard

    wizard Petabyte Poster

    5,763
    35
    174
    So when do you get promoted to "tea boy"? :twisted: :D



     
    Certifications: SIA DS Licence
    WIP: A+ 2009
  9. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

    10,190
    296
    319
    I only do coffee! :tongue
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010
  10. Mr.Cheeks

    Mr.Cheeks 1st ever Gold Member! Gold Member

    5,369
    85
    190
    forgot to add that i was told im on 2nd line support :blink
     
  11. AJ

    AJ Administrator Administrator

    6,771
    102
    221
    Like you Simon I work in a school and we have no formal levels of support. If the teachers have a problem then we are epected to sort it out ASAP as it could affect the lessons. I wouls say that I would fall into all of the levels, as well as telecoms. A major part of my job is our meririan phone system and ensuring that we are getting the cheapest call charges available.
     
    Certifications: MCSE, MCSA (messaging), ITIL Foundation v3
    WIP: Looking at doing ..................
  12. Boycie
    Honorary Member

    Boycie Senior Beer Tester

    6,281
    85
    174
    I do a *bit of everything* :)
    Support office/remote users with everything and more.
    Looking forward to the *new* network that will mean lots of IT. :biggrin

    Thanks goes out to JonnyMX :thumbleft
     
    Certifications: MCSA 2003, MCDST, A+, N+, CTT+, MCT
  13. Mr.Cheeks

    Mr.Cheeks 1st ever Gold Member! Gold Member

    5,369
    85
    190
    so whos making the tea? Jonny or u?

    edit: sorry - thought that this was a diff thread
     
  14. Bluerinse
    Honorary Member

    Bluerinse Exabyte Poster

    8,871
    167
    256
    I have always been a one man band. Working for myself now, it's hard to delegate anything unfortunately :rolleyes:
     
    Certifications: C&G Electronics - MCSA (W2K) MCSE (W2K)
  15. Baba O'Riley

    Baba O'Riley Gigabyte Poster

    1,760
    23
    99
    Well, there's no one for me to blame below me which kind of puts me at level 1. :D

    Probably with Windows I'm at level 1, but with our VMS systems, it's closer to level 2.
     
    Certifications: A+, Network+
    WIP: 70-270
  16. nugget
    Honorary Member

    nugget Junior toady

    7,796
    71
    224
    I'm currently at level 1 and 2 with some dabbling in 3.
     
    Certifications: A+ | Network+ | Security+ | MCP (270,271,272,290,620) | MCDST | MCTS:Vista
    WIP: MCSA, 70-622,680,685
  17. Makaveli

    Makaveli Byte Poster

    193
    2
    10
    My role involves:

    - Providing support for calls escalated from the helpdesk
    - Building PC's and laptops
    - PC/laptop installs/moves
    - Telecoms maintenance
    - Basic File and Print server maintenance
    - Rollouts - last one involved installation of Switch and Routers
    - Project work involves ordering, planning and organising installation of lines for the telephone system and Network (Switch and Router), organising cat5 cabling requirements.

    How would you guys categorise that, is there any definitions for each level... :blink
     
  18. wizard

    wizard Petabyte Poster

    5,763
    35
    174
    General dogsbody? :D
     
    Certifications: SIA DS Licence
    WIP: A+ 2009
  19. simongrahamuk
    Honorary Member

    simongrahamuk Hmmmmmmm?

    6,199
    125
    199
    1 and 2. 8)
     
  20. Makaveli

    Makaveli Byte Poster

    193
    2
    10
    lol, feels like that sometimes! :juggle

    Thanks simongrahamuk! Anyone got any definitions/guidelines for each level..... what does level 3 involve?
     

Share This Page

Loading...