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ITIL - what next?

Discussion in 'Training & Development' started by damo101, May 29, 2006.

  1. damo101

    damo101 Byte Poster

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    In the last few months I've found myself (almost by accident but doing it almost unofficially by unawares) doing Incident Management and as part of this I did and passed the ITIL foundation course. All well and grand but I have 2 questions:

    1. What's the next step course/careerwise from here?

    2. I was studying A+ before this came along - is there any merit to continuing it? Would N+ be better seeing i spend most of my day working on networking faults (just chasing them up and learning a little of the theory rather than the technical side of things as I go) as well as fairly specialised software, alot of it custom builds tho.

    Any suggestions or advise would be great.

    Damo

    PS: if anyone wants to know anything about the ITIL course or IM, feel free to ask!
     
    Certifications: ITIL Foundation and Practitioner (S&R)
    WIP: OU Cert in Web Design
  2. UCHEEKYMONKEY
    Honorary Member

    UCHEEKYMONKEY R.I.P - gone but never forgotten. Gold Member

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    The more qualifications you get under the belt the more doors are open to you in IT.

    A+ show's you have good solid knowledge of how a computer works both in Hardware and Software. Skipping this and going straight to network would be unwise.

    But it's your life....

    Monkey 8)
     
    Certifications: Comptia A+
    WIP: Comptia N+
  3. unemployedstudent

    unemployedstudent Byte Poster

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    That's great that you have achieved your ITIL cert.

    As you have already done some of your A+, it seem sensible to complete it, before moving onto the N+.

    (I have found the A+ useful in studying the N+ so far).

    The ITIL foundation is another course I want to undertake when I have the time and spare dosh to afford the course. :D
     
    Certifications: BAISA(hons) Degree, ECDL.
    WIP: A+, CompTIA N+, CCNA
  4. Handyman

    Handyman Bit Poster

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    Why not follow on and do a ITIL Practitioner in Incident management?

    For any Cert forums members I'll offer a 10% Discount. PM me :)
     
    Certifications: ITIL Foundation, BTEC Nat Computing
    WIP: CCNA
  5. d-Faktor
    Honorary Member

    d-Faktor R.I.P - gone but never forgotten.

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    not sure if this is a nice gesture or a disguised advertisement.
     
  6. Handyman

    Handyman Bit Poster

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    It's a nice gesture I read the t&c so did not include a direct link.
     
    Certifications: ITIL Foundation, BTEC Nat Computing
    WIP: CCNA
  7. d-Faktor
    Honorary Member

    d-Faktor R.I.P - gone but never forgotten.

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    hence "disguised". but i'm no admin or mod, so i have no say in this anyway.
     
  8. Handyman

    Handyman Bit Poster

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    If the admins/mods want to remove its then it's up to them.

    Just a genuine offer.
     
    Certifications: ITIL Foundation, BTEC Nat Computing
    WIP: CCNA
  9. simongrahamuk
    Honorary Member

    simongrahamuk Hmmmmmmm?

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    Happy for now! :wink:
     
  10. Lord Deckard

    Lord Deckard Byte Poster

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    I'd agree with unemployed student. If you're working on computers in general then the A+ is very handy to have and it does form a nice base to build the N+ on as there is some crossover on the subjects.
     
    Certifications: A+, MCDST
    WIP: N+ and CCNA
  11. Boycie
    Honorary Member

    Boycie Senior Beer Tester

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    A+ will provide you with a great foundation for whatever you decide to do.
     
    Certifications: MCSA 2003, MCDST, A+, N+, CTT+, MCT
  12. ukspeedster

    ukspeedster Nibble Poster

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    What does the ITIL course involve, how is it structured and what is it good for?

    My new employer was mentioning it in the interview, saying it was good for service management.

    Could anyone tell me a bit more about it and where i could find more information on the exams?

    Thanks
     
    Certifications: BSc(Hons), ITIL, MCP
    WIP: MCSA 2003, CCNA
  13. Handyman

    Handyman Bit Poster

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    ITIL or IT Infrastructure Library is a based on the OGC best practice for IT Service Management. Its been around for over 15 years and is currently under going revision to version 3 which will be out end of April next year.

    ITIL Covers 10 process's in two groups and the Service Desk.

    Service Support
    Incident Management
    Problem Management
    Configuration Management
    Change Management
    Release Management

    Service Delivery
    Service Level Management
    Availability Management
    IT Service Continuity Management
    IT Financial Management
    Capacity Management

    There are 3 levels of qualification.

    Foundation - A 3 day basic course
    Exam - 40 question multi choice.:D

    Practitioner - A 3 day course covering 1 or 2 process's
    Exam - 40 question multi choice and a 1 hour case study based written exam.:ohmy

    Managers - An 11 day course covering all of the process's in detail at a management level.
    2 x 3 hour case study based written exams over 2 days.:ohmy :cry:

    After passing a course you get a badge of the corresponding colour.

    You can take the Foundation then move to a practitioner course or several or you can move directly to the managers level.

    If you have any other questions I'd be happy to answer them.

    [edit]
    Some information on the future version 3 ITIL.

    As well as the Service Support and Service Delivery books that the majority of the exams are based on there are also 7 other V2 ITIL titles in the library. ( Planning to implement Service Management, ICT Infrastructure Management, Business Perspectives Volumes 1 and 2, Software Asset Management, Application Management, Security Management and the recent ITIL Small Scale Implementation).

    From Version 3 they will be condensed and re written as the following core titles:

    Service Stratagies
    Service Design
    Service transition
    Service Operations
    Continual service Improvement

    More info on V3 is here http://www.itsmf.com/bestpractice/itilrefresh_faq.asp
     
    Certifications: ITIL Foundation, BTEC Nat Computing
    WIP: CCNA
  14. ukspeedster

    ukspeedster Nibble Poster

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    Thanks for the information, it was very helpful 8)
     
    Certifications: BSc(Hons), ITIL, MCP
    WIP: MCSA 2003, CCNA

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