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ITIL - key points??

Discussion in 'Other IT certifications' started by shocksl, Jul 21, 2011.

  1. shocksl

    shocksl Byte Poster

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    Hi guys

    Could sombody please summarise (obviousily not asking for full details) how the ITIL provides a good basic framework to resolve queries?

    If somebody could highlight key points. I would enternally grateful.

    Thank you.
     
  2. soundian

    soundian Gigabyte Poster

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    It doesn't provide a framework for resolving queries, it provides a framework for managing the IT service lifecycle. I.E strategy, design, transition, operation and continual service improvement. Drier than a 3 week old bit of toast.
     
    Certifications: A+, N+,MCDST,MCTS(680), MCP(270, 271, 272), ITILv3F, CCENT
    WIP: Knuckling down at my new job
  3. shocksl

    shocksl Byte Poster

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    thanks for that mate!

    Could you summarise some of these management process for me?
     
  4. -Mercury-

    -Mercury- Byte Poster

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    Certifications: MCSA|MCDST|A+|Net+
    WIP: CCENT
  5. Bri1981

    Bri1981 Byte Poster

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    Last edited: Jul 21, 2011
    Certifications: See signature
    WIP: MBA entry diploma

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