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IT helpdesk interview

Discussion in 'Employment & Jobs' started by tc27, Apr 5, 2005.

  1. tc27

    tc27 Bit Poster

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    To my surprise I have had a posititive response to one of my job applications, the position is basically to route technical support calls from within the company to the appropiate departments aswell as providing support to the rest of the department (replacing ink cartridges and making tea).

    As I said I am surprised as my certs are still a WIP though I have experience which may be working in my favour.
     
    Certifications: None....
    WIP: Seeing where my job takes me!
  2. tripwire45
    Honorary Member

    tripwire45 Zettabyte Poster

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    Great! Glad to hear you scored an interview. Good luck. :)
     
    Certifications: A+ and Network+
  3. tc27

    tc27 Bit Poster

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    Yer, was unusual to see a entry level job advertised that didnt require a MCSE and five years experience. :rolleyes:
     
    Certifications: None....
    WIP: Seeing where my job takes me!
  4. AJ

    AJ Administrator Administrator

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    Nice one, go fer it :thumbleft
     
    Certifications: MCSE, MCSA (messaging), ITIL Foundation v3
    WIP: Looking at doing ..................
  5. drum_dude

    drum_dude Gigabyte Poster

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    LOL :D :) :D :) :) :)
     
    Certifications: MCSA , N+, A+ ,ITIL V2, MCTS
    WIP: MCITP 2008 Ent Admin, Server Admin, Exchange 2010, Lync 2010, CCNA & VCP5
  6. tc27

    tc27 Bit Poster

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    Well had the interview, despite my preparation the old nerves were jingling away.

    Anyway I had the first interview with a pretty HR girl, she went through my CV asked questions from a standard HR issue form like "can you give me an example when you worked in a team to resolve a problem" ETC.

    Then I went onto a interview with a couple of the people from the IT department, compared to the HR interview it was much easier, I struck up an instant rapport with both of them and was able to be relaxed and confident. I had decided to be totally honest about what I knew and didnt know (cause they would find out if I bluffed anything).

    I think the fact that I was committed towards gaining further ceritication worked in my favour.

    ANyway the next stage of the interview if I get through is a half day assessment of my abilities, hopefully this will fall after I do my MCDST course.
     
    Certifications: None....
    WIP: Seeing where my job takes me!
  7. AJ

    AJ Administrator Administrator

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    Glad it all went well tc, lets hope for a good result :thumbleft
     
    Certifications: MCSE, MCSA (messaging), ITIL Foundation v3
    WIP: Looking at doing ..................
  8. michael78

    michael78 Terabyte Poster

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    Nice one TC well done hope it goes well for you...:D
     
    Certifications: A+ | Network+ | Security+ | MCP | MCDST | MCTS: Hyper-V | MCTS: AD | MCTS: Exchange 2007 | MCTS: Windows 7 | MCSA: 2003 | ITIL Foundation v3 | CCA: Xenapp 5.0 | MCITP: Enterprise Desktop Administrator on Windows 7 | MCITP: Enterprise Desktop Support Technician on Windows 7
    WIP: Online SAN Overview, VCP in December 2011
  9. punkboy101
    Honorary Member

    punkboy101 Back from the wilderness

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    Good luck mate!!! :D
     
    Certifications: CCNA
    WIP: Nada
  10. tripwire45
    Honorary Member

    tripwire45 Zettabyte Poster

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    Sounds good so far. Good luck on the second part of the process. :)
     
    Certifications: A+ and Network+
  11. Mitzs
    Honorary Member

    Mitzs Ducktape Goddess

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    Way to go tc! I'm glad you were honest about your exp. When I was going to vocational school they told us not to lie but to say something like I've not had the oppurtinuty to learn that like I want but I have always been interesting in it and look forward to learning it.

    While it tells them you don't know about it. It also tells them you are willing to learn.

    Good luck on the next step and let us know how it goes. :thumbleft
     
    Certifications: Microcomputers and network specialist.
    WIP: Adobe DW, PS
  12. tc27

    tc27 Bit Poster

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    Great news! I got a call today inviting me back to meet the full IT team and 'get a feel for the job' next week.

    Im not there yet and I expect to be put through my paces on the day but its a good sign!
     
    Certifications: None....
    WIP: Seeing where my job takes me!
  13. tripwire45
    Honorary Member

    tripwire45 Zettabyte Poster

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    Terrific! Go in prepared and knock 'em dead. Remember that time honored motto: "Kick butt; take names" :biggrin
     
    Certifications: A+ and Network+
  14. AJ

    AJ Administrator Administrator

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    Nice one TC :thumbleft
     
    Certifications: MCSE, MCSA (messaging), ITIL Foundation v3
    WIP: Looking at doing ..................
  15. punkboy101
    Honorary Member

    punkboy101 Back from the wilderness

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    NIce one mate, that's great news!! :D
     
    Certifications: CCNA
    WIP: Nada
  16. Jakamoko
    Honorary Member

    Jakamoko On the move again ...

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    Woops, I'm a bit late on this one, but this is great news, tc, I'm made up for you so far - sounds like your about to cross the finishing line now, m8 ....

    Good luck - knock 'em dead :thumbleft
     
    Certifications: MCP, A+, Network+
    WIP: Clarity
  17. tc27

    tc27 Bit Poster

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    Well I have just returned, the day involved basically three tests, firstly fixing a busted old PC (needed new VGA adapter and Hardrive), assigning it a static IP and adding it to the domain.

    Secondly I had to creat a account and Email address for myself using Active directionary, finally I had to schedule a file restore from the back up tapes.

    It all went smoothly (accept for me forgetting how to add a W2k PC to a domain, I was honest and just admitted I had forgotten).

    It seems like a good team to work with and I think overall it was a succesful day, I can expect a final decision soon (I get the impression I am the strongest candidate *touchwood*).


    Nervous times.....
     
    Certifications: None....
    WIP: Seeing where my job takes me!
  18. tripwire45
    Honorary Member

    tripwire45 Zettabyte Poster

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    Good luck, tc27. Hang in there. :)
     
    Certifications: A+ and Network+
  19. punkboy101
    Honorary Member

    punkboy101 Back from the wilderness

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    Good luck, fingers crossed for ya. :D
     
    Certifications: CCNA
    WIP: Nada

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