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interview for service desk analyst

Discussion in 'Employment & Jobs' started by jammed24, May 6, 2008.

  1. jammed24

    jammed24 Bit Poster

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    hi all,

    I have got an interview for a Service desk position, now i got a question about salaries, what does OTE mean? is it On Target Earnings? Does it mean I have to sell things? i thought service desk or 1st line support only solve issues and do not involve selling.


    Thanks in advance
     
  2. Fergal1982

    Fergal1982 Petabyte Poster

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    I believe OTE is actually 'Ordinary Time Earnings' ie, what you earn if you work the normal hours, with no overtime.
     
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  3. sunn

    sunn Gigabyte Poster

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    I have no idea what OTE means. However, I’ve seen some call centers requiring customer service staff to ‘upsell’ when servicing a customer.
     
  4. greenbrucelee
    Highly Decorated Member Award

    greenbrucelee Zettabyte Poster

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    Fergal is correct, if it says 16kOTE it means thats what you get paid without doing extra work after hours it also means that there is probably a potential to earn a lot more by doing extra shifts at time and a half or double time.

    My current salary is £18884OTE but I generally make over 21K per annum. Up until I got my P60 this year I had made 23k for the last 4 years which enabled me to pay off my debts a lot faster :)
     
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  5. jammed24

    jammed24 Bit Poster

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    thanks for the reply :)
     
  6. Lev Arris

    Lev Arris Byte Poster

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    I have to disagree here.

    My understanding of "OTE" is "On Target Earnings".

    Normally u see it with sales jobs saying "45k OTE" meaning there is a 14k basic + if you sell a million things u'll make 45k.

    In a service desk I would assume you'll get a basic of say 16k + a bonus of say 1k-3k if you are not late, meet the average handle time, meet first time fix rates etc..
     
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  7. Fergal1982

    Fergal1982 Petabyte Poster

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    Its possible I suppose. Although I've never been around a servicedesk that uses those kind of bonuses. For a start bonuses for handling time enforces completely the wrong type of message to the agents. Bonuses of that type in general just dont work. But thats a different discussion I suppose.

    Bottom line, if you get to interview, ask. Or call up and ask now.

    Edit: So you know I havent just pulled it out of my ass by the way: this is my source. Although on checking thats an AU site, so its possible that its different in oz to here I suppose.
     
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