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Problem Installation of Hot fix KB974417 failing on multiple machines

Discussion in 'Software' started by Gingerdave, Apr 20, 2010.

  1. Gingerdave

    Gingerdave Megabyte Poster

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    Has anyone else having trouble with this update? Currently I have it failing on 4 machines, 3 of which is our company standard build and one of which isnt, all come up with the following error, or a variation thereof:

    So far I have tried:
    • Reimaging the machine, which is fine until it gets to that update.
    • Using the .Net cleaner to remove all .net and then reinstall from our WSUS
    • Using the .Net cleaner to remove all .net and then reinstall from downloaded redistributables as far as possible
    • Using the .Net cleaner to remove all .net and then reinstall from Windows update

    all to no avail and am now starting to bang my head on the desk in frustration, does anyone have any better ideas?
     
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  2. SimonD

    SimonD Terabyte Poster Moderator

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    Apparently a well known issue.

    Have a look here and here for more information.

    More specifically the fix appears to be this.

    This issue can be caused by a damaged .NET Framework component. In order to resolve the issue, we have to remove previous versions of .NET Framework and reinstall .NET Framework 3.5, which contains many new features building incrementally upon .NET Framework 2.0 and 3.0, and includes .NET Framework 2.0 service pack 1 and .NET Framework 3.0 service pack 1. Based on its current status, I suggest trying the following troubleshooting steps.

    Step 1: Use .Net Framework CleanUp Utility
    ============================================
    1. Please download the tool from the following link:

    http://cid-27e6a35d1a492af7.skydrive.live.com/self.aspx/Blog_Tools/dotnetfx_cleanup_tool.zip

    Please Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

    2. Please save the zip file (dotnetfx_cleanup_tool.zip) from the above link to the local Desktop and extract it.
    3. Double click cleanup_tool.exe to run the tool.
    4. Please follow the instructions given.
    In the "Product to cleanup:" box, please select ".NET Framework – All versions".
    5. Click "Cleanup Now" button.
    6. Restart the computer.

    Step 2: Manually downloading and installing Microsoft .NET Framework 3.5
    =======================================================
    Please note: The size of Microsoft .NET Framework 3.5 and .NET Framework 3.5 Service Pack 1 is a little big. Your patience to download the update is much appreciated.

    1. Click the following link:

    Microsoft .NET Framework 3.5 and .NET Framework 3.5 Service Pack 1
    http://download.microsoft.com/download/2/0/E/20E90413-712F-438C-988E-FDAA79A8AC3D/dotnetfx35.exe

    Microsoft .NET Framework 3.5 Family Update
    http://download.microsoft.com/downl...B-8973-E1E22C556AF4/NDP35SP1-KB958484-x86.exe

    2. When the file download window appears, please click "Save", and follow the directions to save it on the Desktop. After downloading the Microsoft .NET Framework 3.5 setup file on your Desktop, double-click to manually install it.
     
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  3. Gingerdave

    Gingerdave Megabyte Poster

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    Thanks Simon I will try that.
     
    Certifications: A+,MCP, MCDST, VCP5 /VCP-DV 5, MCTS AD+ Net Inf 2008, MCSA 2008
    WIP: MCSA 2012
  4. Gingerdave

    Gingerdave Megabyte Poster

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    Hi Simon, tried that, all seemed good but then it failed right at the last second - still with the same set of errors. Does anyone have any more ideas?
     
    Certifications: A+,MCP, MCDST, VCP5 /VCP-DV 5, MCTS AD+ Net Inf 2008, MCSA 2008
    WIP: MCSA 2012
  5. Gingerdave

    Gingerdave Megabyte Poster

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    No further ideas from anyone on this?
     
    Certifications: A+,MCP, MCDST, VCP5 /VCP-DV 5, MCTS AD+ Net Inf 2008, MCSA 2008
    WIP: MCSA 2012

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