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How many support cases were/are you expected to take on a helpdesk per day?

Discussion in 'Employment & Jobs' started by Juelz, Jun 15, 2016.

  1. Juelz

    Juelz Gigabyte Poster

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    Not sure if my company is setting the bar too high at 8. You may think 8 calls a day is nothing, thats what I thought when they told me at the interview; I thought "8 calls? lol I will be done by lunchtime and relax for the rest of the shift" but soon found-out 1 call can take 3 hours.
     
    Certifications: MTA Windows Fundamentals, ITIL Foundation, Mac Integration Basics 10.12
  2. BB88

    BB88 Kilobyte Poster Gold Member

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    You could be doing password resets all day and take 50+ calls. It can vary a lot job-to-job, company-to-company, services offered etc. No real rule of thumb. Also, depending on your level within the team can vary the number of calls, being front line or higher up etc.
     
    Certifications: AS Computing, A+, Network+, 70-680, 70-410
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