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Help Desk Engineer interview

Discussion in 'Employment & Jobs' started by kpgeo, May 6, 2008.

  1. kpgeo

    kpgeo New Member

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    I hve an interview to work as helpdesk engineer, on 1st and 2nd support. this is m first interview as i have just finished compTIA A+, but am pretty nervous about what they might ask, as i have no experience.

    wHAT QUESTIONS SHOULD I EXPECT PLEASE?
     
  2. BosonMichael
    Highly Decorated Member Award

    BosonMichael Yottabyte Poster

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    Could be anything related to what they want their employees to know. Different help desks require different things. Some help desks will troubleshoot hardware, some will troubleshoot software, some will reset passwords... the job tasks are as varied as the companies themselves are.
     
    Certifications: CISSP, MCSE+I, MCSE: Security, MCSE: Messaging, MCDST, MCDBA, MCTS, OCP, CCNP, CCDP, CCNA Security, CCNA Voice, CNE, SCSA, Security+, Linux+, Server+, Network+, A+
    WIP: Just about everything!
  3. onoski

    onoski Terabyte Poster

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    I would also say brush up on your communication, listening and customer handling skills for the interview too.
     
    Certifications: MCSE: 2003, MCSA: 2003 Messaging, MCP, HNC BIT, ITIL Fdn V3, SDI Fdn, VCP 4 & VCP 5
    WIP: MCTS:70-236, PowerShell
  4. fatp

    fatp Byte Poster

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    Certifications: Comp Sci BSc, NVQ 2 & 3 IT Professional
    WIP: Comptia A+, Network+

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