experience

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hey guyz, i'm working for a company as helpdesk, but its not really related to computers, more to do with providing phone support and testing phone lines through system online and dispatching technician if there is a problem with a line, or trying to troubleshoot the handsets and sockets to identify the problem...
i was wondering does this at all count as workexperience, i didnt have phone support experience so i took this job to gain probably 6 months worth of phone support experience and then look for something closer to computers. advise needed
thanx

PS forgot to mention i'm working still on my mcsa 2k3

 

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Riaz,

I am not any good when it comes to writing or preparing for CV's - I ask my Uncle, but you are gaining valueble experience in your curent role.

From what you have said, *dwell* on;

* Customer contact
* Customer satisfaction
* Diagnostics
* Logical thinker
* Hungry to learn
* MSCA Student

Merry Christmas

Si

 

mate it defo counts as experience - your dealing with customers, troubleshooting problems, logging calls accurately, everything an IT helpdesk support bod would do, the only diff is that it's not IT (it is in a way) related, but your certs will reflect your knowledge and commitement in the IT world...

Good luck with your role and your certs

 

hey thanx guyz, i really needed the advise...man! i love this forum

 

Yup what the other said

You're getting experience of supporting users, using call logging software, escalating requests and feeding back to users.

At entry level that's almost more important than tech knowledge because you can learn that on the job. The way it is in an organisation is always different to how it goes in the book.

Plus you're studying so that's a plus.

Be sure to emphasise your commercial experience in your CV - especially in the opening paragraph and the cover letter.