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Does your organisation use "best practice" when it comes to IT?

Discussion in 'Polling Station' started by wagnerk, Mar 14, 2010.

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Does your organisation use "best practice"?

Poll closed Apr 13, 2010.
  1. ITIL

    5 vote(s)
    29.4%
  2. FITS

    2 vote(s)
    11.8%
  3. MOF

    1 vote(s)
    5.9%
  4. CoBIT

    0 vote(s)
    0.0%
  5. Combination

    1 vote(s)
    5.9%
  6. Other - please state

    0 vote(s)
    0.0%
  7. N/A

    8 vote(s)
    47.1%
  1. wagnerk
    Highly Decorated Member Award

    wagnerk aka kitkatninja Moderator

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    Hi All,

    Like the titles ask: Does your organisation use "best practice" when it comes to IT (either part or in full)?

    If so, which one?

    ITIL, FITS, MOF, COBIT, a combination, etc...

    Is your organisation small (eg 1-100 pc's), medium (101-500 pc's) or an Enterprise (500+ pc's)?

    -Ken
     
    Last edited: Mar 14, 2010
    Certifications: CITP, PGCert, BSc, HNC, LCGI, PTLLS, MCT, MCITP, MCTS, MCSE, MCSA:M, MCSA, MCDST, MCP, MTA, MCAS, MOS (Master), A+, N+, S+, ACA, VCA, etc... & 2nd Degree Black Belt
    WIP: PGDip
  2. Fergal1982

    Fergal1982 Petabyte Poster

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    we use the 'best practice' of not letting me talk to the bigwigs...

    Seriously, we seem to favour ITIL, although the extent we employ it is hard to quantify. Certainly we dont follow it completely to the letter. That said, they do love sending all IT staff on the ITIL foundation course.
     
    Certifications: ITIL Foundation; MCTS: Visual Studio Team Foundation Server 2010, Administration
    WIP: None at present
  3. jk2447

    jk2447 Petabyte Poster Moderator

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    Hi Ken,

    We employ scores of ITIL people but also have some COBIT staff. The trouble is that as an IT Outsource company, we do what ever you do, so I don't doubt we'll do MOF and most of the others too. I think as long as there's a process to manage change, incident management Something we are getting big on I've noticed is LEAN although at this stage I don't know too much about it.

    50,000 employee's world wide so Enterprise.

    Cheers

    Jim
     
    Certifications: BSc (Hons), HND IT, HND Computing, ITIL-F, MBCS CITP, MCP (270,290,291,293,294,298,299,410,411,412) MCTS (401,620,624,652) MCSA:Security, MCSE: Security, Security+, CPTS, VCP4, CCA (XenApp6.5), MCSA 2012, VCP5, VCP6-NV
  4. drum_dude

    drum_dude Gigabyte Poster

    1,547
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    Hi Ken,

    Apparently where I work they use ITIL...but only when it suits them i.e. to impress the big wigs! At the frontline it's MIUAYGA(Make It Up As You Go Along) best practices.
     
    Certifications: MCSA , N+, A+ ,ITIL V2, MCTS
    WIP: MCITP 2008 Ent Admin, Server Admin, Exchange 2010, Lync 2010, CCNA & VCP5
  5. SimonD

    SimonD Terabyte Poster Moderator

    3,463
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    Man I like that :)

    Most places I have worked at rely on ITIL but really a lot of it is just common sense.
     
    Certifications: CNA | CNE | CCNA | MCP | MCP+I | MCSE NT4 | MCSA 2003 | Security+ | MCSA:S 2003 | MCSE:S 2003 | MCTS:SCCM 2007 | MCTS:Win 7 | MCITP:EDA7 | MCITP:SA | MCITP:EA | MCTS:Hyper-V | VCP 4 | ITIL v3 Foundation | VCP 5 DCV | VCP 5 Cloud | VCP6 NV | VCP6 DCV | VCAP 5.5 DCA
    WIP: VCP6-CMA, VCAP-DCD and Linux + (and possibly VCIX-NV).
  6. drum_dude

    drum_dude Gigabyte Poster

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    Ah yes...you refer to BCS (Bloody Common Sense).

    A sort after commodity mate! :biggrin
     
    Certifications: MCSA , N+, A+ ,ITIL V2, MCTS
    WIP: MCITP 2008 Ent Admin, Server Admin, Exchange 2010, Lync 2010, CCNA & VCP5
  7. Phoenix
    Honorary Member

    Phoenix 53656e696f7220 4d6f64

    5,726
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    I guess i'm not sure why we are tying process management models and frameworks into 'best practice'
    does following them make your IT organization better? sure
    does it make it best practice? does it make your SAN get deployed the way its supposed to? does it make your AD follow the proper best practice build/structure?
    unfortunately not


    I (as in, me, not my company) use a combination of MOF/ITIL type methodology in my engagements, as well as many PMP/Prince2 ideas when working in a project perspective

    I also try and confirm to TOGAF methodologies aligned with Enterprise Architecture

    And I like to throw in a bit of SCRUM for good measure

    but does it mean I design my AD projects in best practice manner? is my IT 'best practice' in that sense?

    I guess what your asking is 'is your IT organization following modern best practice around IT process and organization, and that answer would be oh hell no, not a bloody chance' :P

    but I do what I can ;)
     
    Certifications: MCSE, MCITP, VCP
    WIP: > 0
  8. Josiahb

    Josiahb Gigabyte Poster

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    We're in the MIUAYGA camp, largely because I'm the only full time tech so its actually more WISG (What I Say Goes).

    We can just about get away with that with 50 users...
     
    Certifications: A+, Network+, MCDST, ACA – Mac Integration 10.10
  9. zebulebu

    zebulebu Terabyte Poster

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    Having been 'Best Practiced' to death in my last job (working for the fuzz) and in a previous role working for the government, I can safely say that service management frameworks were invented for the sole purpose of keeping management consultants in yachts and private jets - and proliferated because they've been seized upon in the public sector by departments to justify having 40 people doing the job of 5 (only one of whom is actually competent/not on annual leave/not on long-term sick/a lazy p***taker)
     
    Certifications: A few
    WIP: None - f*** 'em
  10. twizzle

    twizzle Gigabyte Poster

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    We fall into the BIR and RHiP catergories... these are Boss is Right and Rank Has its Privelages!
    Basically whatever way teh Boss wants us to do something is teh best way, nothing gets passed unless she's oked it and stuck her fingers in, but should she decide to do it differently herself or change her mind etc then we get quoted teh RHiP.
     
    Certifications: Comptia A+, N+, MS 70-271, 70-272
    WIP: Being a BILB,
  11. csx

    csx Megabyte Poster

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    Where I work we use ITIL :)
     
    Certifications: A+, Network+, 70-271 & 70-272, CCENT, VCP5-DCV and CCNA
    WIP: Citrix
  12. Shinigami

    Shinigami Megabyte Poster

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    I guess MOF is the closest one to MSF (Microsoft Solutions Framework) as used internally. But we have a slew of ITIL (and other) certified experts as we must be able to adapt for customer needs.

    We have over a hundred thousand client computers...
     
    Last edited: Mar 19, 2010
    Certifications: MCSE, MCITP, MCDST, MOS, CIW, Comptia
    WIP: Win7/Lync2010/MCM
  13. Arroryn
    Honorary Member

    Arroryn we're all dooooooomed

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    Has someone warned the Collective that they have a competitor?
     
    Certifications: A+, N+, MCDST, 70-410, 70-411
    WIP: Modern Languages BA
  14. jk2447

    jk2447 Petabyte Poster Moderator

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    100k+ beats mine. I'm assigned to a contract with an estate of 85k
     
    Certifications: BSc (Hons), HND IT, HND Computing, ITIL-F, MBCS CITP, MCP (270,290,291,293,294,298,299,410,411,412) MCTS (401,620,624,652) MCSA:Security, MCSE: Security, Security+, CPTS, VCP4, CCA (XenApp6.5), MCSA 2012, VCP5, VCP6-NV

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