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Do people find ITIL interesting?

Discussion in 'Service Management Frameworks' started by Juelz, Oct 14, 2015.

  1. Juelz

    Juelz Gigabyte Poster

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    I'm wondering if there are people who exist that find ITIL interesting? I assume there is no one alive that finds it enjoyable, but there maybe someone out there that finds it interesting to learn about and discover. I don't know if it's just me but it may possibly be the most boring thing I have ever learnt about, so boring that I'm fazing-off whilst watching the study videos, and I feel like even if Morgan Freeman was the one presenting the videos I would still be bored with it. If I fail the exam which I believe is a 50-50 chance, it won't be because I am stupid, it will be because the whole thing is ridiculously boring. As I've booked the exam I will sit it, but if I fail I won't be retaking it. Can honestly say I would rather sit through 10 hours of my misses asking me opinions on shoes and dresses.
     
    Certifications: MTA Windows Fundamentals, ITIL Foundation, Apple Mac Integration 10.12
    WIP: MTA Networking Fundamentals
  2. dmarsh

    dmarsh Terabyte Poster

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    Nope, never even looked at it.
     
    Certifications: CITP, BSc, HND, SCJP, SCJD, SCWCD, SCBCD, SCEA, N+, Sec+, Proj+, Server+, Linux+, MCTS, MCPD, MCSA, MCITP, CCDH
  3. Juelz

    Juelz Gigabyte Poster

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    Wise decision, I only looked into it as its on many helpdesk job descriptions but now I know what it actually is I don't want anything to do with it. I wonder if working in an ITIL organisation is hell on earth..?? I think its all wishy-washy nonsense tbh
     
    Certifications: MTA Windows Fundamentals, ITIL Foundation, Apple Mac Integration 10.12
    WIP: MTA Networking Fundamentals
  4. Pseudonym

    Pseudonym Byte Poster

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    I think employers just want to see that you can work within a framework. It probably makes sense in a large organisation. I'm glad I skipped the helpdesk and went straight to desktop support though. I think doing a helpdesk job, using ITIL, resetting passwords all day would have put me off IT for life.
     
  5. Apexes

    Apexes Gigabyte Poster

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    never even looked into it.

    our service desk staff have all done it though
     
    Certifications: 70-243 MCTS: ConfigMgr 2012 | MCSE: Private Cloud
  6. jk2447

    jk2447 Petabyte Poster Moderator

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    I've got a mate who's an ITIL expert, so I guess he must do, but I personally think its incredibly boring. I can see how it provides structure, and most places have adopted it or a variation of it but interesting, not in the slightest. Value as a certification in the market place, I'd say its up there, medium, shows you're not all about technical exams
     
    Certifications: BSc (Hons), HND IT, HND Computing, ITIL-F, MBCS CITP, MCP (270,290,291,293,294,298,299,410,411,412) MCTS (401,620,624,652) MCSA:Security, MCSE: Security, Security+, CPTS, VCP4, CCA (XenApp6.5), MCSA 2012, VCP5, VCP6-NV
  7. dmarsh

    dmarsh Terabyte Poster

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    Once you start paying people for non technical stuff they made up, you're on shaky ground :;)
     
    Certifications: CITP, BSc, HND, SCJP, SCJD, SCWCD, SCBCD, SCEA, N+, Sec+, Proj+, Server+, Linux+, MCTS, MCPD, MCSA, MCITP, CCDH
  8. Theprof

    Theprof Petabyte Poster Forum Leader

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    Personally I can understand for wanting to implement ITIL..but I find it wastes a lot of time because people tend always find ways to either screw it up or not follow the process thus making things worse.

    I am not a big fan of ITIL.
     
    Certifications: A+ | CCA | CCAA | Network+ | MCDST | MCSA | MCP (270, 271, 272, 290, 291) | MCTS (70-662, 70-663) | MCITP:EMA | VCA-DCV/Cloud/WM | VTSP | VCP5-DT | VCP5-DCV
    WIP: VCAP5-DCA/DCD | EMCCA
  9. Idunno

    Idunno Bit Poster

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    I believe ITIL is written by the Office of Government Commerce, they are also responsible for Prince 2, I can honestly say its difficult to stay awake reading their material.

    My interpretation on ITIL - a Framework designed to enable the "Business" to have metrics they feel comfortable; as though they are monitoring performance / output from IT and making wise choices about subjects they otherwise don't comprehend.
     
    Certifications: HND IT, MCP: 70-290, 073, 067, 068. Prince2 Foundation
    WIP: LFS101x.2, ITIL V3
  10. Juelz

    Juelz Gigabyte Poster

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    Agreed.

    Not saying its useless but I feel it's all abit wishy-washy. I have no plans to progress past the foundation cert, never want to see it again tbh lol.
     
    Certifications: MTA Windows Fundamentals, ITIL Foundation, Apple Mac Integration 10.12
    WIP: MTA Networking Fundamentals
  11. Azza

    Azza New Member

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    I did Foundation last month and found it interesting in a way. I found it very logical and the models & theory etc made sense to me so I found it easy to understand. I guess if you're not that interested in business processes etc then I can see why it would be dry, but I agree that if you take elemenets are only implament them half arsed then you'll probably cause more harm than good.
     
  12. Jaron78

    Jaron78 Megabyte Poster

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    The most boring course I have ever attended. The instructor was great and did her very best to make a dull subject interesting. I passed so I must have been listening, but I would rather sit through a week of Eastenders, Hollyoakes, Im a Celeb, X-Factor and Made In Chelsea and any other crap that my missus watches on continuous loop than have to re-visit those 4 days doing the ITIL again.
     
  13. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

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    Always been meaning to do some sort of ITIL certification but then a new version of Exchange server comes out and takes up my time.
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010
  14. Juelz

    Juelz Gigabyte Poster

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    Would take you about two days to study and pass the exam.
     
    Certifications: MTA Windows Fundamentals, ITIL Foundation, Apple Mac Integration 10.12
    WIP: MTA Networking Fundamentals
    Sparky likes this.
  15. krrishone

    krrishone Bit Poster

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    I have been watching ITSM ITIL Foundation course videos for past few days on Udemy, i can see why people say the subject is dry. The lecturer says 80% of the content that is already written on the slides, sometimes too much in depth for a foundation level course.

    It is possible to pass the exam within few days of studying.
     
  16. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

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    Noted :)
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010
  17. monobrow

    monobrow Nibble Poster

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    I did Foundation, a few years back and found a lot of the theory really dry. I have a Service Desk background, so when I got to that section of the course it really came alive for me. I quite like process and procedure, so it was interesting to see methods I'd figured out for myself were actually very close to the framework's standards.

    But, I don't think Foundation should be a separate exam and instead should be a couple of chapters as part of all of the base-level courses, so that 90% of what you study is relevant to your job role but you still get a taste of the 'bigger picture'. When I did Foundation, maybe 80% wasn't relevant to me.
     
    Certifications: MOS Outlook 2010, MOS Word 2010, MCTS Windows 7, ITIL v3 Foundations, MCDST

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