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Do Employers of IT support roles.. expect you to have networking knowledge?

Discussion in 'Employment & Jobs' started by Juelz, Oct 18, 2013.

  1. Juelz

    Juelz Gigabyte Poster

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    Say all you knew was hardware..and you had no interest in Networks do you think you would struggle to get in the field?
     
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  2. wagnerk
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    wagnerk aka kitkatninja Moderator

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    Depends on the job role and organisation...
     
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  3. Arroryn
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    Arroryn we're all dooooooomed

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    Your approach to finding your first IT role needs to be a bit more open-minded Juelz. The world isn't as black-and-white as many of your questions about entry level roles.
     
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  4. Juelz

    Juelz Gigabyte Poster

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    do elaborate. ..
     
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  5. wagnerk
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    wagnerk aka kitkatninja Moderator

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    Entry level for one organisation may be: Helpdesk, eg taking calls, logging them on the servicedesk, providing basic support (either from persons own knowledge or via knowledge base).

    But for another organisation it may be learning on the job as a field service tech or workshop tech.

    I've known people who have entered the IT field via ILT (Information Learning Technology) where they use to teach, train or assist with the technology before they moved into supporting it and they've considered that as "entry level".

    And the list goes on...
     
    Last edited: Oct 19, 2013
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  6. Juelz

    Juelz Gigabyte Poster

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    Thank you!
     
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  7. zxspectrum

    zxspectrum Gigabyte Poster Premium Member

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    Im going to agree with Arroryn on this in that you do need to be more open minded. I love the fixing things side that IT has to offer, and when i finally get that elusive role, i will take any opportunity i can. Luckily for me i like the networking side as well, but honestly i am one of those people who like to do everything, if it interests or has something that needs to be fixed or solved, then i love all that. Possibly why i was a mechanic in my early days.

    Ed
     
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  8. jk2447

    jk2447 Petabyte Poster Moderator

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    IT support encompasses a lot of different specialisms, BAU we call it in our place. I work on a server support team so I'm not expected to log onto routers or switches, I am however expected to have an in depth knowledge of Microsoft Networking, dns, dhcp, tcp/ip etc similar to this. I am also expected to understand bits like ip helpers, vlans etc. that is what my employer expects for my role but other places they would expect me to log onto switches and routers so know some ios, routing tables etc its all very random and why we are always learning in support, but you can never know it all.

    In my place service desk staff who are also support are not expected to know much about networking. It's entirely dependant on the job and the company
     
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  9. Cunningfox

    Cunningfox Byte Poster

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    If you work on a helpdesk, with desktops or with servers some general network knowledge is good. If you know what 172.16.24.0/25 means you'll be a step above most.
     
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