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Dell support =

Discussion in 'The Lounge - Off Topic' started by Mitzs, Jul 7, 2008.

  1. Mitzs
    Honorary Member

    Mitzs Ducktape Goddess

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    The most lovely exp I have ever had dealing with tech support or any support for that fact! I was really expecting to talk to someone that I could not understand and well most of you know the rest of the story. Instead I ended up with someone in texas that made the process most painless and even had me laughing! My AC adapter died on my new laptop lastnight and I should have its replacement by tommrow! :) Now you can not get better service then that. Dell ROCKS!
     
    Certifications: Microcomputers and network specialist.
    WIP: Adobe DW, PS
  2. NightWalker

    NightWalker Gigabyte Poster

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    I think some of these companies are finally realising customer service is the way to keep the customers you already have and the best way, through word of mouth, to get more.
     
    Certifications: A+, Network+, MCP, MCSA:M 2003, ITIL v3 Foundation
  3. greenbrucelee
    Highly Decorated Member Award

    greenbrucelee Zettabyte Poster

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    yeah thats right, keep the customer happy and you'll make good money.
     
    Certifications: A+, N+, MCDST, Security+, 70-270
    WIP: 70-620 or 70-680?
  4. Mitzs
    Honorary Member

    Mitzs Ducktape Goddess

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    Well he made me very happy and I told him that I was going to back to my tech site and pass the word on thier services and I could tell that he appricated that too. So a win win today and I will be happy to have my lappy running again.
     
    Certifications: Microcomputers and network specialist.
    WIP: Adobe DW, PS
  5. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    cool, glad it's sorted for you :)
     
    Certifications: A+, N+, MCDST, Security+, 70-270
    WIP: 70-620 or 70-680?
  6. Arroryn
    Honorary Member

    Arroryn we're all dooooooomed

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    Get real Mitzs.


    You just threatened to duct tape New Delhi, and they transferred you to the highest manager in the nearest call centre they could find :biggrin

    In all honesty though, nice to hear some good service starting to come out of corporate helpdesks. Long may it continue!
     
    Certifications: A+, N+, MCDST, 70-410, 70-411
    WIP: Modern Languages BA
  7. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

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    Dells tech support has improved big time over the past year or so. I have made a couple or warranty calls for failed tape drives recently and the guy on the phone was very knowledgeable. I told the guy that I had tried virtually everything to get the tape drive(s) sorted and he agreed and sent out a replacement unit the same day! :ohmy

    Gotta keep your backups going ya know! :biggrin
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010
  8. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    Unless you work in my place and they chuck the tapes out with the rubbish :blink
     
    Certifications: A+, N+, MCDST, Security+, 70-270
    WIP: 70-620 or 70-680?
  9. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

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    Well, at least the tapes are taken off-site! :biggrin
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010
  10. Mitzs
    Honorary Member

    Mitzs Ducktape Goddess

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    Now that was really funny! :biggrin
     
    Certifications: Microcomputers and network specialist.
    WIP: Adobe DW, PS
  11. grim

    grim Gigabyte Poster

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    Dell are inconsistant with me, sometimes they replace parts really quickly but other times they ignore me for weeks. 5 parts a day replaced maximum sucks big hairy donkey balls when you have 50 dead sticks of ram !!!!!1111 :cry:

    Grim
     
    Certifications: Bsc, 70-270, 70-290, 70-291, 70-293, 70-294, 70-298, 70-299, 70-620, 70-649, 70-680
    WIP: 70-646, 70-640
  12. BosonMichael
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    BosonMichael Yottabyte Poster

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    Absolutely. :)
     
    Certifications: CISSP, MCSE+I, MCSE: Security, MCSE: Messaging, MCDST, MCDBA, MCTS, OCP, CCNP, CCDP, CCNA Security, CCNA Voice, CNE, SCSA, Security+, Linux+, Server+, Network+, A+
    WIP: Just about everything!
  13. Mitzs
    Honorary Member

    Mitzs Ducktape Goddess

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    :ohmy Really Arroryn, I have no idea what you are referring too. :dry


    (Note to self, bury the evidence in the back yard)
    (2nd note to self, duck tape the snitches mouth shut first 8) )
     
    Certifications: Microcomputers and network specialist.
    WIP: Adobe DW, PS
  14. The_Geek

    The_Geek Megabyte Poster

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    You got that right.....especially when you just purchased 1800 brand new laptops from them. :D
     
    Certifications: CompTIA and Micro$oft
    WIP: PDI+
  15. Leehaa

    Leehaa Gigabyte Poster

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    sounds like you had a great experience - hopefully that symbolises a new start for dell!:D
     
    Certifications: MCP, MCDST, ITIL v3, MBCS, others...
    WIP: BSc IT & Computing, RHCE
  16. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    Lol, it's funny that IT have put notices up in every department at work showing new procedures. The only thing is the way it's worded sounds like they are blaming everywhere apart from themselves.

    Non of that stuff would be going on if they had kept me on :)
     
    Certifications: A+, N+, MCDST, Security+, 70-270
    WIP: 70-620 or 70-680?
  17. JonGlory

    JonGlory Byte Poster

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    I used to work for dell technical support, I have to say the support dell offers is top notch. Was a pretty satisfying job.
     
    WIP: LIFE
  18. madman045

    madman045 Kilobyte Poster Premium Member

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    Or if you pay the extra, you can order parts online yourself :D
     
    Certifications: 70-270, 70-290, PRINCE2 Foundation, VCA-DCV & VCA-DT
    WIP: MCSA 2008, VCP5-DCV, ITIL V3
  19. onoski

    onoski Terabyte Poster

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    So far my experiences with dell has been top notch:)
     
    Certifications: MCSE: 2003, MCSA: 2003 Messaging, MCP, HNC BIT, ITIL Fdn V3, SDI Fdn, VCP 4 & VCP 5
    WIP: MCTS:70-236, PowerShell
  20. Mitzs
    Honorary Member

    Mitzs Ducktape Goddess

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    Well it still isn't it here yet and they told me I would have it yesterday. It is 12:30 pm now. If it is not here by 3 I will be making another call to see if they can track it.
     
    Certifications: Microcomputers and network specialist.
    WIP: Adobe DW, PS

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