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Problem Cannot delete index.dat from /temporary internet files/content.ie5

Discussion in 'Software' started by 1/4, May 5, 2012.

  1. 1/4

    1/4 Byte Poster

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    Evening all.

    Could use a hand here please...

    So, the issue is that opening excel files from the internet errors with "Windows cannot find "path//temp internet files/content.ie5/file.xls".

    I have done the usual troubleshoots, excel opens fine it just fails to find it. Have googled around and believe that there is a corrupt index.dat inside content.ie5.

    This folder is showing up as a file, not a folder in properties, and is "hidden" and actually invisible without pathing to it directly, changing hidden folders etc does nothing for this issue.

    Once pathing to it directly I can see the xls files and the index.dat, I cannot delete this as it's in use by another program, I have ended processes and explorer.exe and used cmd to get there in admin mode.

    CMD cannot remove index.dat as file not found.

    I have tried moving the temporary internet folder elsewhere and this has no effect.

    This is in safe mode as well by the way.

    Any ideas chaps and chapesses?

    1/4
     
    Certifications: A+, N+
    WIP: 70-680
  2. Notes_Bloke

    Notes_Bloke Terabyte Poster

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    This might be of help.

    NB
     
    Certifications: 70-210, 70-215, A+,N+, Security+
    WIP: MCSA
  3. 1/4

    1/4 Byte Poster

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    Thanks - tried this under "Usual troubleshoot" - FWIW CCleaner sees 144kb worth of index.dat to be removed, says it completes, but doesn't actually touch the file or remove it.
     
    Certifications: A+, N+
    WIP: 70-680
  4. Notes_Bloke

    Notes_Bloke Terabyte Poster

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    In safe mode at the cmd prompt, have you tried :-
    C:\del index.dat /s

    NB
     
    Certifications: 70-210, 70-215, A+,N+, Security+
    WIP: MCSA
  5. Notes_Bloke

    Notes_Bloke Terabyte Poster

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    If the above doesn't work then you could try using Dr Delete . I've used it in the past and it schedules the delete as windows is booting up.

    NB
     
    Certifications: 70-210, 70-215, A+,N+, Security+
    WIP: MCSA
  6. 1/4

    1/4 Byte Poster

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    Hi thanks for the advice.

    Have tried cmd lining it and just says cannot find file. Unfortunately I am restricted through licensing issues as to using various software tools - this being one of them.
     
    Certifications: A+, N+
    WIP: 70-680
  7. Notes_Bloke

    Notes_Bloke Terabyte Poster

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    Could you use a boot disk,such as bartpe and delete it that way?

    NB
     
    Certifications: 70-210, 70-215, A+,N+, Security+
    WIP: MCSA
  8. Fergal1982

    Fergal1982 Petabyte Poster

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    WIP: None at present

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