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Can you folks answer this questions because I don't agree with the answer

Discussion in 'A+' started by dr_fmj, Mar 26, 2010.

  1. dr_fmj

    dr_fmj Bit Poster

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    Alex gets a call for a printer repair job. When he comes to the printer he sees the printer is displaying a text error "install toner cartridge." There's a perfectly good toner cartridge in the printer. The folks at the job have already tried another known good one. What should he do next?

    A) call his supervisor

    B) Ask what has been already done

    C) Check the vendor's documentation

    D) Reseat the toner cartridge


    I know the true answer and the one I picked. can you folks tell me what you would have picked on that question?
    Thanks!
     
  2. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

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    I would try D first....

    Wrong? :biggrin
     
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  3. dr_fmj

    dr_fmj Bit Poster

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    hahah yup!! I thought the same thing. I was like theres no way my answer is wrong because in the A+ book they preach for you to do the simplest most logical thing first. Being someone who owns a laser printer, I know this could happen quite easily. The right answer was the check the vendor documentation? WTH???

    I hope the test isn't filled with terrible questions like this one.....please tell me it isn't!
     
  4. Notes_Bloke

    Notes_Bloke Terabyte Poster

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    I'd have picked 'D' too.

    In a real world situation, you'd pull out the toner and re-seat as a matter of course.

    If you were to check the vendor's documentation, then it would probably say something like ' Check that the toner is not empty, and is inserted properly' :blink

    NB
     
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  5. Sparky
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    Sparky Zettabyte Poster Moderator

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    In the context of the question C is correct BUT in real life if a user says “I have tried another toner cartridge” that is usually complete BS so it is always good to check these things out yourself first.
     
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  6. dr_fmj

    dr_fmj Bit Poster

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    My reasoning wasn't that the person was lying. My reasoning was they tried 2 toners and it still wouldnt work and displayed the message "install toner cartridge" and seeing how the people on the scene aren't techs and aren't likely to be tech savy, I would say they put it in wrong and I'd check that first before opening a 200 page manual......doesn't that make sense?
     
  7. dr_fmj

    dr_fmj Bit Poster

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    I just want the logic and reasoning behind the answer "check vendor documentation"
     
    Last edited: Mar 26, 2010
  8. Sparky
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    Sparky Zettabyte Poster Moderator

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    Well, from the question it says that another toner has been tried hence eliminating the toner as two *working* cartridges have been tried.

    Hence the next step (based on the options available) is to check the manual.
     
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  9. Sparky
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    Sparky Zettabyte Poster Moderator

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    Again, from the question the cartridge has been reseated so you can eliminate D.
     
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  10. dr_fmj

    dr_fmj Bit Poster

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    Hmmmm see I would think that they may have made a mistake in seating it in the first place, if they did it the first time they may have misseated it again..............hmmmmm. D still makes more sense to me.
    Thanks for the input!!
     
  11. ericrollo

    ericrollo Megabyte Poster

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    I would have done C but in reality i would have thrown the documentation away and i would just google it.
     
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  12. Len

    Len Byte Poster

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    Who actually reads the documentation for anything? I never have, and i've been just fine.
     
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  13. Sparky
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    Sparky Zettabyte Poster Moderator

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    O...k then.... :biggrin
     
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  14. nugget
    Honorary Member

    nugget Junior toady

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    dr_fmj, it seems that this question is straight out of a book or practice exam word for word. As we try to do it by the book here we try to stay on the safe side of the copyright laws. By all means post any questions you have but try to reword them so they convey the same meaning and everyone is happy (and you don't have BosonMichael on your back :twisted: ).

    I would have picked D too. As I just did my Security+ exam yesterday I can tell you the CompTIA exams are still full of questions like this.
     
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  15. Modey

    Modey Terabyte Poster

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    They missed option E.

    E) Take out the cartridge, remove the plastic strip and packing tape that was left on it, and re-seat it. :)
     
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  16. SimonD

    SimonD Terabyte Poster Moderator

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    Guys you have to remember something, the answers are always aimed at exams rather than real life. There is the Microsoft\Comptia way and then there is the real life way, if you can answer both you will be fine (as it happens I would have said C and D).
     
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  17. BosonMichael
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    BosonMichael Yottabyte Poster

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    Yeah, you don't want that... I currently weigh 210 pounds! :ohmy :twisted:

    I won't go as far as to say that the test is FILLED with terrible, poorly worded questions that have two, three, or NO correct answers... but the test does have some of them, yes. That said, there probably aren't enough to make you fail the exam as long as you know your stuff.
     
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  18. wizard

    wizard Petabyte Poster

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    I automatically thought D, but then saw the bit about another good toner being put in the printer.
     
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  19. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    Whilst D is what you would automatically think because it's so obvious, Modey's E answer actually happens a lot. But in all honesty I would have said C because: The toner in the printer is good, another one has been tried so there must be fault with the printer sensing that it has a good toner in it. So I would check the documents to see if there is any mention of this in the troubleshooting section.
     
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  20. albertc30

    albertc30 Kilobyte Poster

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    It is tricky indeed.
    I got used to thinking this way, remember that the users have already tried a known working one so for me I would choose C "Check the vendor documentation".
     
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