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Callcenter Outsourcing U-Turn!

Discussion in 'The Lounge - Off Topic' started by Phoenix, Feb 14, 2007.

  1. Phoenix
    Honorary Member

    Phoenix 53656e696f7220 4d6f64

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    Just found this on the beeb

    http://news.bbc.co.uk/1/hi/magazine/6353491.stm

    It strikes me as funny, why does it take the heads of big business that long to realise the endeavour would result in being a monumental cluster **** when most of us techies knew that before it started happening?

    As a marketing ploy today though, its a good one!

    now if only Microsoft would get the message *sigh*
    its a bit sad when it takes me over an hour to describe an issue when I call up the business critical support line :)
     
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  2. kat731
    Honorary Member

    kat731 Megabyte Poster

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    Had to ring Blueyonder support last night at a customers, ................................. in a queue to India i guess. after the customer confirmed her account she passed to me, asked me my name, ended up calling me Mr Kevin for the next 15 mins!!!:biggrin
     
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  3. BosonMichael
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    BosonMichael Yottabyte Poster

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    Don't call them, then. Use web-based chat or e-mail support. I've had good luck going those routes. I can't stand not being able to understand someone... or making myself understood.
     
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  4. noelg24

    noelg24 Terabyte Poster

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    well its about time tho u know what they say...better late than never. At least we can rest easy now...and lets hope all others take note and follow suit very soon.
     
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  5. Phoenix
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    Phoenix 53656e696f7220 4d6f64

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    Mate, Business critical support is a service gold partners in the UK have, its a single number, no other options unfortunatly
    MS UK have a fair bit of catching up to do on the US brethren!
     
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  6. Crito

    Crito Banned

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    On the flip side, for those of you who consult, Indian outsourcing/IT companies are agressively hiring native English speakers. They usually pay better than American or UK firms and they treat their coworkers with a lot more dignity and respect too.

    I like to think of it as reverse outsourcing: I'm outsourcing management functions while keeping labor local. :ohmy
     
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  7. Mr.Cheeks

    Mr.Cheeks 1st ever Gold Member! Gold Member

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    That is good for us - espcially when there are loads of peeps trying to get their foot into door
     
  8. BosonMichael
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    BosonMichael Yottabyte Poster

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    Eeeeesh. :blink
     
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  9. Phoenix
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    Phoenix 53656e696f7220 4d6f64

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    Your telling me :D
     
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  10. JonnyMX

    JonnyMX Petabyte Poster

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    I keep getting hounded by Dell sales calls - as we tend to buy our servers from them.

    I can't understand a word the guy is saying.

    I mean that as a statement of fact, rather than any kind of racial thing.

    It's like talking to a cross between Apu from the Simpsons and Peter Sellers from The Party.

    My only comment is that if you want to employ people to phone up your customers and try and sell more stuff to them, it makes sense to use the same language.

    8)
     
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