A friend of mine has recently been given some "support" by those from foreign parts when his email stopped working. Following the call, his email half worked, but other software on his PC - including Word - stopped working. Each time he tried to load a Word document, the initial Word splash screen would come up and then nothing. I identified that his AV software (BT Yahoo provided) was preventing Word from loading completely. So I uninstalled it as part of the BT Yahoo Applications and after an approx 30 minute wait, Word starting loading normally. Trouble is that the custom BT Yahoo browser has been uninstalled as well, and this seems to be necessary to browse the Internet. Internet Explorer simply shows a "page cannot be displayed" message. There are no proxy server settings, and TCP/IP is set to DHCP. Windows is picking up TCP/IP settings from the Voyager router. I'm sure there must be others out there who use the BY Yahoo service and of those, anyone know how I can get Internet Explorer to work with this service. Would one of the public DNS server addresses (e.g. 126.96.36.199 work)?