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BT Broadband change of terms

Discussion in 'Internet, Connectivity and Communications' started by BrizoH, Oct 29, 2008.

  1. BrizoH

    BrizoH Byte Poster

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    I'm a BT Total Broadband customer and just received an email stating that they were changing their terms, to include the following:

    Am I alone in thinking this is unacceptable? That they can introduce a charge that was not part of the original contract, and that will apply outwith the contract term?
     
    Certifications: CCNA, CCNA Security
    WIP: CCNP
  2. greenbrucelee
    Highly Decorated Member Award

    greenbrucelee Zettabyte Poster

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    yep it's ****, but I think they can change their terms any time they want....unfortunately.
     
    Certifications: A+, N+, MCDST, Security+, 70-270
    WIP: 70-620 or 70-680?
  3. BrizoH

    BrizoH Byte Poster

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    Chances are it's not going to affect me as I if I cancelled with them I would move elsewhere, I just find it strange that they can introduce an additional charge - I'd have thought they would have to at least give you the option of cancelling if you're minimum term is up and you don't agree to the new terms.
     
    Certifications: CCNA, CCNA Security
    WIP: CCNP
  4. somabc

    somabc Bit Poster

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    They will allow you to cancel if you are unhappy with the charge.
     
    Certifications: BSc MBCS
    WIP: MSc, PRINCE2, ITIL
  5. kevicho

    kevicho Gigabyte Poster

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    If the terms of a contract change you are allowed to cancel at that point.

    Might be a good time to move to a decent service provider such as Zen internet ;)
     
    Certifications: A+, Net+, MCSA Server 2003, 2008, Windows XP & 7 , ITIL V3 Foundation
    WIP: CCNA Renewal

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