Working for Apple Mac

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I cant believe I didnt say this last week...but as of last Monday I am now working for Apple Mac Technical Helpdesk in a call centre here in good old Newcastle....its very good...Macs are raher easy to use once you know what you're doing with them but I will still always love my PC the pay is good too...I get paid monthly so this will help with all the bills, etc that will be coming out...its £11K plus £1K bonus for attendance and punctuality and soon there will be another bonus scheme based on performance so it could be an extra £1K so in effect muggins here could end up with £13K! so its a good start back into the IT routine and its all about experience at the end of the day...so just thought I would let u all know that not only will be PC tech but also Mac! so hopefully one day I will help anyone with a Mac problem...

 

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Nice one NoelG - gratz on the new role.

 

are you supporting legacy mac OS 8/9 stuff or just OS X? be good to get yourself some UNIX command line experiance with mac OS X, try and play around in the terminal a bit and not just use the GUI, will likely help u alot in the long run

Gratz noel, did you land that job with no mac experiance? thats pretty cool!
althought, I have to wonder if 13K is good money in newcastle when we have another guy whos first IT job is paying 17k, I understood you to have a bit more experiance than a 'first it jobber' :/

All the best in the new job mate
if you can get me a cheap mini mac ill appreciate it
lol j/k

 

Nope Ryan its all OS X...and its using the Unix code...but all we'll be doing is helping customers repair and the problem over the phone. of course for those who have any apple products will know that u get free 90 days phone support after that its a charge depending on the product and if they say they wanna pay the charge then we direct them to the website. £13K isnt too bad really considering my past jobs were below or near £10K...and no I have had experience with Macs before...first time was about 10yrs ago during work placement and again working for BT Broadband tech helpdesk nearly two years ago...we supported Macs for broadband...so I have small knowledge but no doubt after the training I will be babbling alot about it...thanks guys!

almost forgot to say we also support Ipods...so its all mainly the hardware side than the software...if its software it may just be the web browser...but iMacs, eMacs, Powerbooks, Power Macs, iPods...we support them all...hhmm might just buy one of them meself and have a muck about...will do me good practice I guess...no harm in trying is there!

 

an iPod? or a Mac Mini? wouldnt bother with the iPod, not much to them
Mac Mini can be had for about the same price and you can learn OSX and a few of the Apple products too (for about the same price as a mid range iPod) so much learning to be had
wait till tiger is released though, or its 100 quid OS upgrade :/

 

so u know about Tiger do u? do u have any idea when its due for release? they're not telling us here and we dont even know anything about it yet! all we know its going to be called Tiger..

 

Congrats on the new job mate.