Work CDP (Career Development Plan)

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Im currently in a 1st line role (although it is more 2nd line) my employers are asking me to complete a CDP Plan, which is inline with all employees of the company (1500+) (although not all of my collegues have completed this).

I am studying for MCSA atm (Self-Study) and feel ready to take 70-290 within a few weeks and 70-291 at some point in the new year, work are happy about this and so i am incuding this as a goal in CDP.

The technical training everyone in 1st line support has attended is the 70-271 (first part of MCDST), and they have agreed that this would be pointless for me as i have already gained the MCDST. They also mentioned that they wouldnt approve any training on anything tech that i do not have exposure to as this would not assist me in my role, therefore i was thinking of adding an aim for a non-Tech IT qualification, such as ITIL foundation. I am really bad at these sorts of things and looking for any helpful information that would help me beef out this document and allow me to demonstrate (realistic) career goals?
My questions are:

1) Would ITIL be any real benefit? does this look good on the CV? are there any other viable options in non-tech certs that i would benefit from?
2) What other aims/goals can i include on my CDP?
3) Im also having real dificulties in any goals in 3/5 years time, what would be reasonable development over this time period? (as i have only worked for a year)

 

Thanks for the reply, Very helpful.
Company is apparantly already modelled on ITIL (roughly from what i have seen) so hopefully they will be keen on this idea. As i am only working on helpdesk at the moment i think project+/Prince2 will be aims in a couple of years.

 

I understand i require some better stucture but here are a few ideas i have jotted down, any thoughts?

Code:

Goals
-Build and maintain correct self concepts whilst maintaining and developing professional interaction skills to ensure positive, effective and directional communication.

-Gain further understanding of company policy/protocols through on-the-job training, supervisory orientation and consideration of feedback. 

-Develop skills in professional documentation (policy/report)

-Develop a greater awareness of available career areas and develop effective methods in sourcing career information to understand information/communication flow in an ITIL structured unit and gaining relevant accreditation through formal training due to level of exposure on a day-to-day basis. 

-Complete further studies in two exams (70-290) and (70-291) through self-study to continue development path and gain MCSA (Microsoft Certified systems engineer) accreditation. 

-Develop a current awareness of technologies and skills required to spawn a greater proficiency in understanding strategic direction of career.