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Problem Windows XP PCs lock when they shouldn't

Discussion in 'Software' started by malik06, Dec 1, 2009.

  1. malik06

    malik06 Nibble Poster

    Hoping for a bit of insight here fellas.

    I have a small group of users in my domain that frequently need to use each other's computers to serve customers at a Customer Service counter. In the past, they had a problem with being unable to use another person's PC if the other person had failed to logoff when they walked away from it. The default settings on the Advanced tab in Power Options settings was set to "Prompt for password when computer resumes from standby". I temporarily made each user an administrator on these PCs and changed these settings. I believe this eliminated the problem. But they seem to be having the problem again. The settings are what I left them at, but the PCs are still locking when left idle for too long. In Display Properties, the Screen Saver tab has the "On resume, password protect" box de-selected. And the previously mentioned "Prompt for password when computer resumes from standby" Power Options checkbox is still de-selected.

    These are all Windows XP SP3 machines that are automatically applying crucial updates. There are no special settings being applied against these users or machines in the default Group Policy. Can anyone tell me why these PCs are locking when the two settings mentioned shouldn't allow it? And how I can fix it?
    Certifications: Network+, MCDST, MCSA
  2. JK2447
    Highly Decorated Member Award 500 Likes Award

    JK2447 Petabyte Poster Administrator

    Just a stab in the dark because you have already tried the two things I'd do first. In the Power options click the Hibernate tab and untick Enable hibernation. See if that sorts it. Jim
    Certifications: BSc (Hons), HND IT, HND Computing, ITIL-F, MBCS CITP, MCP (270,290,291,293,294,298,299,410,411,412) MCTS (401,620,624,652) MCSA:Security, MCSE: Security, Security+, CPTS, VCP4, CCA (XenApp6.5), MCSA 2012, VCP5, VCP6-NV, VSP, VTSP
    WIP: AWS Certified Solutions Architect - Associate
  3. Nelix
    Honorary Member

    Nelix Gigabyte Poster

    What he said :D
    Certifications: A+, 70-210, 70-290, 70-291, 74-409, 70-410, 70-411, 70-337, 70-347
    WIP: 70-346
  4. Qs

    Qs Semi-Honorary Member Gold Member

    Either third party locking program.
    GPO incorrectly configured for OU (Don't just check the Default)

    Certifications: MCT, MCSE: Private Cloud, MCSA (2008), MCITP: EA, MCITP: SA, MCSE: 2003, MCSA: 2003, MCITP: EDA7, MCITP: EDST7, MCITP: EST Vista, MCTS: Exh 2010, MCTS:ServerVirt, MCTS: SCCM07 & SCCM2012, MCTS: SCOM07, MCTS: Win7Conf, MCTS: VistaConf, MCDST, MCP, MBCS, HND: Applied IT, ITIL v3: Foundation, CCA
  5. nugget
    Honorary Member

    nugget Junior toady

    ^^ Got caught out by this recently too.
    Certifications: A+ | Network+ | Security+ | MCP (270,271,272,290,620) | MCDST | MCTS:Vista
    WIP: MCSA, 70-622,680,685

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