When the interviewers lie...

Oh man! Ad-blocking software has been detected! :'(

This website is run by the community, for the community... and it needs advertisements in order to keep running. Blocking our ads means your killing our stats!
Please disable your ad-block, or become a premium member to hide all advertisements and this notice.

I got a new job about 2 months ago, and I thought it was an excellent opportunity. It was a trainee helpdesk role working for a storage solutions provider, who promised all the training in the world on TSM, Networker and other backup technologies.

And what am I doing now? Logging first line calls, escalating all calls that are technical to the vendors, and when I ask for training they laugh and say don't worry about it, while everyone just tries to bull**** the customers. Don't get me wrong, they seem like nice people but I'm not learning a thing.

What do I do?

 

Oh man! Ad-blocking software has been detected! :'(

This website is run by the community, for the community... and it needs advertisements in order to keep running. Blocking our ads means your killing our stats!
Please disable your ad-block, or become a premium member to hide all advertisements and this notice.

Try to arrange a meeting with the person who hired you and voice your concerns
If it doesnt look like you're going to get any of what they said when they reeled you in then its off to pastures new. The last thing you want so early in your career is a dead end job. Oh and dont worry about what you'll say in your interviews as to why you're looking for another job. Just tell them straight.

 

I was so quick to post I overlooked that you're in your first two months so . . . ...

What wagnerk said and if you still feel they're fobbing you off in 6 months then maybe what I said

 

Okay we seem to be assuming things here.

Did your employer say when they hired you that there was a probationary period? If so how long is the probationary period?

 

If you’re only a few months into a job, I think it would be hard to believe that the company would send you on any training this early. The main reason for training is to develop current staff that has shown the ability to take on more responsibility; and kind of show they deserve it.

Think of training as a reward for the staff (so long as the staff is interested in the subject) but also an investment for the company. They don’t want the staff member to learn the material and walk to another job. Or worse, train a new staff member and see that the person isn’t a fit and that person walks (or is escorted) out.

 

Are you studying in your own time?
Are you studying in quiet work periods?
Are you trying to make yourself more involved in quiet periods trying to make suggestions on improvements or seeing if there is anything you can do (even if its menial tasks - but dont make that a habit).

Sorry if this sounds harsh, and we dont know what the full story here but it sounds like youve gone into a company just to leech training, unfortunately it doesnt really work that way, what you need to be doing instead of moaning is working your butt off to show them you are worthy of there investment in you and that with training you will be an even bigger asset to their company.