What is the next natural step after Helpdesk?

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I have never managed to work this out or put a plan together to get out of answering phone all day.

 

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Id say Desktop Support mate. Gets you off the phones and start doing more advanced stuff that answering phones and escalating.

 

I had a job that was a mix of both but isn’t desktop support and helpdesk more or less the same thing? I’m not sure I know the difference really.. I’m looking at desktop support as more hands on fixing machines etc where as helpdesk is answering phones doing remote work on laptops e.g fixing Outlook issues.

 

Move to a smaller firm where tou get to do a mix of all things, study up on scripting, networking, cloud, sql, etc. Get someone there to help mentor you.
Next role don't put helpdesk, put systems admin or desktop support down, tell them all the varied tasks you did. Ask to help run projects in the new firm.

This is just how I imagine it would work, I never did this myself. I started as a programmer, 26 years later, I'm still a programmer, zero career advancement.

 

I have never heard of a Z list celebrity.. surely as admin of an internet forum that makes you at least a Z list celebrity also? if anything I'd class you as Y list celebrity, so curious what a Z list would be.

 

Do yourself an injustice mate, popular guy on LinkedIn!