What is the next natural step after Helpdesk?

Discussion in 'Employment & Jobs' started by Juelz, Jan 24, 2021.

  1. Juelz

    Juelz Gigabyte Poster

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    I have never managed to work this out or put a plan together to get out of answering phone all day.
     
  2. Jaron78

    Jaron78 Gigabyte Poster Forum Leader

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    Id say Desktop Support mate. Gets you off the phones and start doing more advanced stuff that answering phones and escalating.
     
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  3. Juelz

    Juelz Gigabyte Poster

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    I had a job that was a mix of both but isn’t desktop support and helpdesk more or less the same thing? I’m not sure I know the difference really.. I’m looking at desktop support as more hands on fixing machines etc where as helpdesk is answering phones doing remote work on laptops e.g fixing Outlook issues.
     
  4. dmarsh

    dmarsh Petabyte Poster

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    Move to a smaller firm where tou get to do a mix of all things, study up on scripting, networking, cloud, sql, etc. Get someone there to help mentor you.
    Next role don't put helpdesk, put systems admin or desktop support down, tell them all the varied tasks you did. Ask to help run projects in the new firm.

    This is just how I imagine it would work, I never did this myself. I started as a programmer, 26 years later, I'm still a programmer, zero career advancement.
     
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  5. JK2447
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    JK2447 Petabyte Poster Administrator Premium Member

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    Not an easy one to answer these days I'd say. It used to be desktop, server, architect etc but now, you could go Dev Ops, Security, you might like Project Management. A good mate of mine on here has had a fantastic career abroad as a contract PM, and just travels around now. He also dated a Z list celebrity from I'm tempted to say Romania, smashin it. Either way, unless you love what you do now, get planning what's next I'd say.
     
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  6. Juelz

    Juelz Gigabyte Poster

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    I have never heard of a Z list celebrity.. surely as admin of an internet forum that makes you at least a Z list celebrity also? if anything I'd class you as Y list celebrity, so curious what a Z list would be.
     
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  7. JK2447
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    JK2447 Petabyte Poster Administrator Premium Member

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    Ha ha ha that made me laugh mate. If she was a Z list (my own term for small TV roles), that makes me like, I don’t know, a hash celebrity, an @ ha ha
     
    Certifications: VCP4, 5, 6, 6.5, 6.7, VCAP DCV Design, VMConAWS Skill, BSc (Hons), HND IT, HND Computing, ITIL-F, MBCS CITP, MCP (270,290,291,293,294,298,299,410,411,412) MCTS (401,620,624,652) MCSA:Security, MCSE: Security, Security+, CPTS, CCA (XenApp6.5), MCSA 2012, VSP, VTSP
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  8. Jaron78

    Jaron78 Gigabyte Poster Forum Leader

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    Do yourself an injustice mate, popular guy on LinkedIn!
     
  9. JK2447
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    JK2447 Petabyte Poster Administrator Premium Member

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    Ha ha so don’t know about that! Long way to go yet
     
    Certifications: VCP4, 5, 6, 6.5, 6.7, VCAP DCV Design, VMConAWS Skill, BSc (Hons), HND IT, HND Computing, ITIL-F, MBCS CITP, MCP (270,290,291,293,294,298,299,410,411,412) MCTS (401,620,624,652) MCSA:Security, MCSE: Security, Security+, CPTS, CCA (XenApp6.5), MCSA 2012, VSP, VTSP
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