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What is the difference

Discussion in 'Employment & Jobs' started by drivinginstructor, Aug 8, 2008.

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  1. drivinginstructor

    drivinginstructor New Member

    Hi guys,

    What is the difference between 1st Line Support, Helpdesk Support and Desktop Support? What is easier to get into. Anyone currently studying MCDST applied and got a job yet?

    Certifications: CIW Web Master Designer
  2. wagnerk
    Highly Decorated Member Award

    wagnerk aka kitkatninja Moderator

    To be honest, terminology. They are relatively all the same, however what you actually do will vary a little company to company (depending on what the company does, eg an ISP will deal with different support calls compared to say PC world, etc...).

    Certifications: CITP, PGDip, BSc, HNC, LCGI, PTLLS, MCT, MCITP, MCTS, MCSE, MCSA:M, MCSA, MCDST, MCP, MTA, MCAS, MOS (Master), A+, N+, S+, ACA, VCA, etc... & 2nd Degree Black Belt
    WIP: MSc in Tech Management

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