Training provider issues

Discussion in 'Training & Development' started by MrNice, Oct 27, 2004.

  1. MrNice

    MrNice Kilobyte Poster

    Computeach :x
    I just called my "training provider" regarding the difficulties I am having using their training methods of returning me a 100 question exam back and telling me I have 13 questions incorrect and to do it again. I am fortunate enough to be on holiday today so I thought, rather than ask here I will telephone the A+ tutor and seek guidance and hopefully get an idea of where I am going wrong. The secretary (probably the same poor girl that does all the marking) informs me no A+ tutors are available today, and infact for the rest of the week they MAY be available for a short time each day but they are unable to advise of a time to call. Sorry no they are unable to call me back as they have so many callbacks already waiting? I inform the secretary this the about the 6th time this has happenend, never actually talked with an A+ tutor, to which she replies send in a complaint then! I inform her I already have and am still waiting on the reply but she can assure me they never received it, although I got an automated email response from their mail server informing me it had been recieved and was being actioned.
    Am I the only one that thinks this verging on breach of contract?
    I must apologise for this rant but any advice on further action I could take would be much obliged. :cussing
  2. r4merlin

    r4merlin Nibble Poster

    You need to send in a letter of complaint, writing is probably the most effective way and it can not be ignored.

    I am very disheartned by your comments as I have just received my pre-course warm up books.

    I must say I was disappointed much of the information contained within the document is out of date.

    Will keep you all posted with further details
  3. Firthy2002

    Firthy2002 Byte Poster

    *makes note to avoid Computeach at all costs*

    Definitely have a close look at that contract and if they are out of line ring 'em up and give 'em hell!
    Certifications: None currently
    WIP: CompTIA A+ & Network+

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.