Thoughts on ITIL?

Oh man! Ad-blocking software has been detected! :'(

This website is run by the community, for the community... and it needs advertisements in order to keep running. Blocking our ads means your killing our stats!
Please disable your ad-block, or become a premium member to hide all advertisements and this notice.

I’ve posted on this before but does anyone have any thoughts on the ITIL foundation cert?

Trying to get the guys at work interested in this so thought I would have a look first myself – a few chapters into the book and I want to set the book on fire and forget the whole thing.

Yes, I know its common sense but the training material is so dry it’s unreal.

Any words of wisdom before I get a beer from the fridge to ease the pain?

 

Cheers – yeah this cert always seems to be given to apprentices or junior members of staff. Not 100% sure why though. Clearly they will managing suppliers and defining SLAs.

I did speak to some service\business consultants last year as we were purchasing another company and I was interested in bringing a more structured approach to helpdesk and customer management. Anyways one of the consultants didn’t rate ITIL whatsoever!

I shall stick with it for now and assess later on.

 

Yeah - online training might be the answer here. The books should be set on fire

 

Signed up to Pluralsight - some of the vids look good

 

Ditto I’ve tried to think of something to say about ITIL but I find it quite dull. That said I’d get it definitely as it’s recognised and does teach good learns. You never know you might like it. Bro on here went on to do master levels of ITIL as he’s a PM

 

I did the ITIL v3 Foundation cert, then I went on to do the FITS level 4 Practitioner and level 5 Manager course (before they changed it - reduced the requirements and made it a level 3 and level 4 qualification) - which is basically ITIL for the Education sector.

The foundation cert, imo, really only introduces the subjects but really concentrates of getting everyone on the "same page" terminology wise. The issue, I have with this qualification is when people start taking what they have learnt on the foundation course as gospel - set in stone and then implements more than necessary red tape - not for the benefit of the organisation or the IT Department, but for the sake of implementation.

But I do know would you mean by dry... I self-studied for the foundation exam and by day 1 I wanted to stick toothpicks in my eyes just to keep them open, haha