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The 3 day Report

Discussion in 'Employment & Jobs' started by shaggy, Feb 28, 2008.

  1. shaggy

    shaggy Byte Poster

    Morning everyone, just thought id do a little write up before i leave for my 4th day at the new job...

    I work for a broker in the IT dept. as primary helpdesk support, it isnt exactly what i thought it would be like, the company has various sites supporting around 2000 users in all and about 35 servers

    Im pretty out of my depth, im used to using my hands to play with hardware and being onsite to fix errors, at the moment im releasing emails using MailMarshal, got the hang of that, pretty simple to do.

    Ive got to learn Active Directory, VNC, various Citrix things as well as other things ive forgotten right now, anywhere i can read up on these to try and get a clue? or will it be specific to what the company uses it for?

    Everyones really nice and the office is quite a laugh

    The last 3 days ive been learning a few new procedures, such as adding new users, hardware orders, using mailmarshal and doing the error reports in the morning. The worst thing is having to log everything you have done in the supportworks client, which im regularly cocking up

    I havnt been on the phones yet, as frankly i wouldnt have a bloody clue what to do with pretty much anyone unless they needed an email releasing haha, my supervisor assigns me a few jobs during the day, each day he throws a new one in and i have to resort to asking someone else how to do it, pretty sure the poor guy next to me will be sick of me soon enough. My main concern is when i have to go on the phones though:oops:

    Some of you may have read my other thread where i was talking about Uni this year, i think thats still on the cards, the company offer me £4k a year for training though which apparently works out to be about 5 certs a year, which is obviously damn good, but the commute to work everyday is a killer, 50 mile round trip in the rush hour, its costing me a third of my wage in petrol, so not practical! hopefully i can stick it out till the summer though.

    Anyways i must dash, got to beat the rush hour

    Bye for now
    Certifications: BND ICT Systems Support and Networking
    WIP: A+
  2. Stoney

    Stoney Megabyte Poster

    Congrats on the job shaggy :thumbleft

    Things can seem a little overwhelming when you start any new job, but give it a week or two and you'll have settled in.

    If you have a couple of pc's at home or a virtual lab, then you can download VNC for free and have a play at home. There's not a lot to it to be honest, it's just a remote access application.

    That's a bit harsh about your petrol! But you have to weigh up how much of an investment this job will be for you in the future. If you think you're opportunities are going to increase as a result of your employment at this place then maybe it's worth sticking it out? You could also see if you could car share with someone, that would help with the travel costs.
    Certifications: 25 + 50 metre front crawl
    WIP: MCSA - Exam 70-270
  3. greenbrucelee
    Highly Decorated Member Award

    greenbrucelee Zettabyte Poster

    I agree with Stoney good luck :)
    Certifications: A+, N+, MCDST, Security+, 70-270
    WIP: 70-620 or 70-680?
  4. Modey

    Modey Terabyte Poster

    50 miles in total (25 there and back)? Do you drive a V12 engined car or something? :) Sounds like you are getting pretty poor economy out of your car. Maybe you should consider going for something that's more economical? There are plenty of small diesel's and petrols about now that will give over 50MPG.
    Certifications: A+, N+, MCP, MCDST, MCSA 2K3, MCTS, MOS, MTA, MCT, MCITP:EDST7, MCSA W7, Citrix CCA, ITIL Foundation
    WIP: Nada
  5. neutralhills

    neutralhills Kilobyte Poster

    Citrix Knowledge Centre:

    RealVNC Troubleshooting:

    Getting Started with VNC:


    AD Concept (video):

    Prepping AD (video):

    AD Functional Levels (video):

    CTT AD Tutorials:

    2K Trainers AD Tutorials:

    Lab Mice AD Links:
    Certifications: Lots.
    WIP: Upgrading MS certs
  6. Hades

    Hades Nibble Poster


    Have to agree on that one.. I do the same millage as you and it costs me £120 - £160 a month max.. but saying that I am driving a 1.0 Matiz :oops:
    Certifications: City & Guilds Diploma in ICT level 2+3
  7. Theprof

    Theprof Petabyte Poster Premium Member

    I know how you feel. I was in the same place last year. I sometimes didn't know who to do something so I had to ask. It's normal just as long as you learn at the same time. When you don't have experience like in my case when I started it's hard to figure out things in work environment because sometimes it can only be done a certain way and not like in a lab at home. Eventually though as you progress you'll start learning things on your own and you'll see that with new tasks at hand you'll be able to figure them out on your own. It's the experience that makes it a whole of a lot easier.

    Good luck.
    Certifications: A+ | CCA | CCAA | Network+ | MCDST | MCSA | MCP (270, 271, 272, 290, 291) | MCTS (70-662, 70-663) | MCITP:EMA | VCA-DCV/Cloud/WM | VTSP | VCP5-DT | VCP5-DCV
  8. Hades

    Hades Nibble Poster

    I know how you feel about that.. Im still a little uneasy when having to do things across the phone.. but then again 80% of the time I am using VNC at the same time so all I have to do is explain what Im doing not how to do it :biggrin

    But good luck and eventually you'll find you have adjusted and it becomes second nature :D
    Certifications: City & Guilds Diploma in ICT level 2+3
  9. shaggy

    shaggy Byte Poster

    Thanks for the replies

    especially neutralhills

    will give those a good read

    shattered this weekend though, little scary driving too and from work, keep finding myself trying to fall asleep!

    unfortunatly i cant car share with anyone as the other people all live in the area
    Certifications: BND ICT Systems Support and Networking
    WIP: A+

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