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System crash on loading blank CD or DVD

Discussion in 'Hardware' started by bobalob2, Jan 20, 2008.

  1. bobalob2

    bobalob2 New Member

    My old CD drive gave up the ghost and I have just replaced it with a new 16x DVD Writer.

    It will read CDs and DVDs bought from shops or that I have burnt myself previously but every time I attempt to load a blank CD or DVD it crashes the PC.

    By crash, it just seems to power off the PC, which then goes though the normal start-up process and kicks in to the disk scan.

    I do not get a blue screen and no error messages are displayed.

    I leave the CD or DVD in the drive and the PC starts OK after the disk scan completes.

    The CD or DVD is not recognised though so I cannot burn to it.

    I am running Windows XP Home with SP2.

    The PC is getting on a bit but has an Intel Celeron 1.7 Ghz processor, 512 Mb RAM, 60 Gb hard disk with 20Gb free ( I have a Seagate external hard disk for all my files).

    I have rebuilt it 3 times over christmas and I am going nuts.
  2. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

    Your PC is blue screening (BSOD) but it looks like it is configured to restart itself when it happens. To change this do the following...

    1) Right click on my computer, then properties.
    2) Select Advanced.
    3) Select Settings next to Startup and Recovery.
    4) Uncheck Automatically Restart.
    5) Apply the changes

    Put in a blank CD and then post the error message here. 8)
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  3. dmarsh

    dmarsh Terabyte Poster

    You could also try looking in the event log as well. Often the bundled software with DVD-R/CDR burners has issues, you could try a minimal install, uninstall support for UDF for example, configure the software not to auto run lots of services etc.

    It sounds like you have some sort of autorun feature which is crashing trying to launch the burning software.
  4. Mitzs
    Honorary Member

    Mitzs Ducktape Goddess

    bob, I would make sure you have the latest updated drivers for your new dvd too. And is there an updated verision of your burning software?
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  5. derkit

    derkit Gigabyte Poster

    bob - are you using a cd/dvd writing software like Nero or the XP internal writer?
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  6. Theprof

    Theprof Petabyte Poster Premium Member

    I would do what sparky mentioned but if I were to take a guess on to what the problem is it would be some drivers or sofware issue. But please take a look at the error that is generated after placing the new cd in.
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