Strange XP shutdown problem

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Hope someone can shine some light on this problem. Two of our users XP PC's won't shutdown. When they click start and shutdown then click to shutdown the PC it just goes back to the desktop like nothing has happend and the PC is usable. All software is closed down and nothing is running out of the ordinary. I'm a bit stumped as I've never come across this so any help is welcomed...

 

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check Task Manager for any processes that may still be running...this has happened to me before...and I check Task Manager and close down some processes not belonging to the system...failing that just turn off via Power button start the machine up again and then try shutting down again....works for me. so hope it does for u mate...but am sure the guys will tell u more...

 

im with noel on this because i had the same problem but mine turned out to be a wee bit of spyware running.

not saying it was the spyware that caused the problem just that task manager didn't think it was ready to finish or something like that

 

Cheers guys for the info I now have an idea of what it is...

 

Agreed, probably an active process. Can you restart?
Try start-run-cmd and typing 'shutdown -s' at the prompt.
If that dont work, switch off your computer and enter safemode, see if you can shutdown from there.

If so, run a full virus / malware scan.
Recently installed devices could also cause problems.

Neall

 

I was basically going to suggest the same as Neall, except to add that if this does cure the prob, then you can create a desktop shortcut pointing to shutdown.exe, and give it the little "power off icon". Then stick this in your quick launch items, and you have an instant power switch.

btw, you don't have to go to the command prompt - the shutdown command works at the run line.

HTH