spyware guru anyone?

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wasnt aimed at you anyway moomin, just general, you will find i constantly preach the 'educate your dumb ****ing users' line
i cant stand whining about spyware when its usually stupidity and lack of interest that gets you in that boat in the first place

if your not interested in your data, fine
but someone out there is, and dont come whine to techs when you realise that

can you tell i dont do users very well?

 

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fair enough, but it is hard for people who know jack about computers to educate themselves from scratch. and in the case of my origuinal query it was in a search for genuine software but a laod of malicious crap is what he got. i do agree tho that if people use computers they should know at least a little of the dangers.

 

Well, this was my first clue you didn't get along with users very well....

Actually, if it was for ignorant, and ignorant doesn't mean stupid, users many, if not most, techs wouldn't have a job. Same with technicians in any technical field. If everyone was good at technology there would be no need for specialists, and you wouldn't be getting paid well to do something you like doing.

 

Think of it like this
People who drive without knowing what they are doing are called joyriders, and its illegal
People who use computers without knowing what they are doing, put thier data, and themselves at risk, as well as adding to the ever growing zombie farms, and, its perfectly legal, and encouraged

users dont object to paying 1k for a crap pc from pcworld, they should bloody well spend a few hundred on some books/education classes at a local college, whatever

people just dont have that attitude though lol

Edit: Point taken freddy, but thats not the case in most IT fields, desktop and user support would likely dry up, however other branches of IT would not, including specialist fields
Users knowing how to use thier PCs doesnt mean they can administer specialist software, manage domains, etc etc, but it would cut helpdesk requirements down significantly

ps: ignorant was a much better word :P

 

From my experience most users just don't care about learning all that much about computers, most people have a job to do and they just want to be able to do it without things going wrong. If something goes wrong they don't want the hustle of having to find out why and how to fix it. Thats our job!!

Most users will continue until pushed to the limits with a computer problem and when you ask them why they didn't contact you sooner you'll get the "well I could do what I needed to without it bothering me but now I cant do ....... because of it"

I cant see the point in techs moaning about users not having the knowledge, if they did we'd be out of a job. I love my job not because I'm working with computers and complex problems but I'm also helping users get there work done with the minimal amount of hustle. The rewards of that alone are worth it for me. I guess much like helping on CF really.

 

The point is being missed again Si (whilst at the same time, I see where your coming from)
Workers who operate automotives for a living know how to drive, the majority of them learn the basics of engine operation too, it makes thier lives easier!

Workers who use computers are reluctant to learn anything about it, this makes thier jobs more difficult, and ours,

People know not to give out there bank PIN, its common sense, so why is it not common sense not to open that dodgy link, or wierd attachment you were not expecting? because users are not educated in the proper use of the equipment, most companies, users, and even IT staff, really just dont care

It's not about IT not teaching users, its not thier job to teach them, I wouldnt expect a mechanic to teach me about my breaks when I took a car in to be serviced, however if I learnt about them hes alot less likely to be able to scam me, and i'm alot more likely to fix simple problems myself

Again, techs would not be out of a job just because users can use thier computers better and more effectivly, and this misconception may well be why people are so reluctant to educate users more thouroughly
being able to drive doesnt mean lorry drivers all become unemployed,
and knowing how to fix your car doesnt mean you never goto a certified mechanic anymore

Edit: Just to clear some things up
I'm not adverse to helping people, even users, which I think should of become quite clear during my time here
I am however adverse to fixing a system twice because the same user did the same thing twice, then have them whine at me for downtime, that sort of cheek causes the process to take an extra two days ;)

There are also numerous different sets of users, some are polite, understand thier mistake, try hard not to make it again, but at the end of the day will never be computer savvy and they know it
Some are arrogant pricks who are self important, and think it must be the techs fault that his computer broke due to the porn dialer we found, fixes for those users generally take a few days extra too
There are the ones that 'worked in tech before' and do all manner of clever things, resulting in a busted OS, then saying its our 'system' thats to blame because they know what they are doing, i politely tell them to fix there own computer because i've got more important things to deal with

This is why many of us have different views of users, and different attitudes towards them, I can say I've worked with the vast majority of user types, but my job doesnt really encompass working with them anymore, even the nice ones, as such i'm not too good at it anymore :P

Hope that clears up where IM coming from

 

Now you've made the point clear maybe it can be missed or not missed. An I do agree with parts of it BTW I was making a general reply to the thread not to a specific point.

I think these statements prompted my reply:

 

As I said in response to Freddys post, Ignorant was a far better word
but, i'm not known for my good choice of words
lol

 

Pheonix: if you hate helping us 'ignorant, brainless,arrogant Pr...s, "why are you on here".
If you only want to help the people who know it all "why are you on here"??????
If you want to reply, please do it on the thread and not by PM
Missy

 

perhaps you should go back and read the discussion missy, you seem to of missed the point of the thread

Allow me to elaborate
This community is primarily served by those seeking IT certification, as it is clearly stated above that I support fully people furthering thier understanding of IT it would be most hypocrytical of me to NOT help people here,

nobody 'knows it all' and we all have things to learn from one another, thats why this community goes from strength to strength each passing month, weather it be from the contribution of a new member, or the continued support of our resident experts

I however am not payed to sit at the end of a phone and play nice to callers, however abusive they wish to be, I'm blunt, and to the point, people generally ask for my advice not because I pat them on the back and tell them it's not thier fault, but because my advice is deemed to generally be useful, and accurate

You are welcome to take advice I give, You are welcome to completly ignore it because you didnt like the presentation of said advice
either way its no skin off my nose, and I will continue to help whoever asks, whenever possible

I'm here because I feel I have something to offer, and it seems others feel that also to be the case
Do I play the nice polite helpful person? for the most part. Do I have to? Hell no

Most of this ofcourse was covered above in my detailed account of my view, and why they are as they are

 

I thought the point of the thread was to help mooninboy..
You always go off the subject and end up giving everyone a sermon, if you cant help 'Why' answer ?
Missy

 

Give a man a fish, he will be fed for a day
Teach a man to fish and he will feed himself for a lifetime

It's often more useful to put someone on the right direction and point out what/why they are doing something wrong rather than just 'giving them the quick fix they are after' as this encourages far better learning potential, and an understanding of the situation at hand

If you pay attention you will find moominboy more than understand my point of view, if not the way it came across (I could ofcourse be wrong on both counts)
it seems the one with very little constructive to add to this thread is actually you

No doubt a mod will be along to put me in my place in a minute though, but I stand by my comments