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Remembering the Problem Solving Steps

Discussion in 'Network+' started by chuckles, Jul 8, 2010.

  1. chuckles

    chuckles Kilobyte Poster

    In studying for my Network+ (which I hope to take shortly) I needed something to help me remember the problem solving steps. Below is what I came up with. Maybe it will help someone else. I tried to use the core concepts in some of the words and the same first letter in others. Here it is and it's explanation:

    Information Always Changes Causing Escalating Problems Testing Everyone's Determination

    1. Information: Gather Information on the problem

    2. Always: Determine the Affected Area

    3. Changes: Determine if anything has Changed

    4. Causing: Establish the most probable Cause

    5. Escalating: Determine if Escalation is necessary

    6. Problems: Create an action Plan and solution

    7. Testing: Implement and Test the solution

    8. Everyone's: Identity the results and Effects of the solution

    9. Determination: Document the process and solution

    I hope this helps someone else! :biggrin
    Certifications: '07/'09 A+, N+, S+
    WIP: maybe something Apple
  2. keane14

    keane14 Bit Poster


    Just about to start learning network +.

    Very Useful.
    Certifications: Comptia A+ 2009 Edition
    WIP: Network +

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