Problem with Outlook / Word 2003 WINWORD.EXE process

Discussion in 'Microsoft Office Specialist (MOS), Office 365' started by Arroryn, Dec 3, 2008.

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  1. Arroryn

    Arroryn we're all dooooooomed Moderator

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    Dec 3, 2008 #21
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    That has been done by my team, but not by me personally.
     
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  2. Qs

    Qs Semi-Honorary Member Gold Member

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    Dec 3, 2008 #22
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    If they're being lazy and doing a quick repair/reinstall job (as opposed to a full uninstall, reboot and then fresh install) it may not remove the registry entries which could be causing the problem.

    Qs
     
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  3. Arroryn

    Arroryn we're all dooooooomed Moderator

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    Dec 3, 2008 #23
    I have to take their word for it - but they've always done it the proper way before now so I have no reason to disbelieve them :biggrin
     
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  4. Notes_Bloke

    Notes_Bloke Terabyte Poster

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    Dec 3, 2008 #24
    :hhhmmm

    What about the value in this key:--

    HKEY_USERS\S-1-5-21-2914519149-607054347-851236964-1113\Software\Microsoft\Office\11.0\Outlook\Options\Mail\UseWordMail:

    If it's 1 then it will use word.

    NB
     
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  5. Sparky
    Highly Decorated Member Award 500 Likes Award

    Sparky Zettabyte Poster Moderator

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    Dec 3, 2008 #25
    If you stop the winword.exe process manually does Outlook bomb out?

    Also if you switch off the reading pane is winword.exe still running?

    Finally do you get the same problem if you log on as another user?
     
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  6. Kitkatninja
    Highly Decorated Member Award 500 Likes Award

    Kitkatninja aka me, myself & I Moderator

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    Dec 3, 2008 #26
    Have you tried it without the SP3 for Office? It could be that something else installed on that laptop is interfering.

    -Ken
     
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  7. craigie

    craigie Terabyte Poster

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    Dec 3, 2008 #27
    I have the solution for your Arroryn, use OWA (Outlook Web Access) :D

    Only joking, let us know what the issue is.
     
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  8. Arroryn

    Arroryn we're all dooooooomed Moderator

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    Dec 4, 2008 #28
    When the full reinstall was done, they tested it before reapplying the SP - so I assume this takes that factor out of the equation.

    It doesn't, frustratingly :)

    Haven't tried this - will email the boys and get them to give it a bash (I'm on holiday now yeeeehaa!)

    Yeah - it even happens as domain admin. Joy.

    Will get them to try this one too.

    Thanks for all your suggestions so far guys - it's been a great effort! I will let you know the resolve when we finally get it!
     
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  9. Leehaa

    Leehaa Gigabyte Poster

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    Dec 4, 2008 #29
    Make sure you do post the answer as, some people who haven't replied to this thread have fallen off the edge of their seats waiting to hear the solution! :inv

    Enjoy your very well deserved holiday!
     
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  10. Arroryn

    Arroryn we're all dooooooomed Moderator

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    Thanks, Mrs :) it's only three days - but it's three days knowing I won't have to get up at sparrow-fart o clock!!
     
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  11. Qs

    Qs Semi-Honorary Member Gold Member

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    ...You win quote of the day, lady. :p

    Qs
     
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  12. Leehaa

    Leehaa Gigabyte Poster

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    ROFL :lol:
     
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  13. dales

    dales Terabyte Poster

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    Dec 8, 2008 #33
    surely the saying is crack of sparrows fart, thats what I've always known it as (regional variations). Tis a very interesting thread though. Not looking forward to having to support outlook again if I move on, I've seen the light and its called groupwise!
     
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  14. Arroryn

    Arroryn we're all dooooooomed Moderator

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    Dec 10, 2008 #34
    Hokey, disappointing update for this one.

    I (finally) checked the last reg key NB, and it's not even there...


    ... and I still get the duplicate process. Any ideas? :(
     
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  15. derkit

    derkit Gigabyte Poster

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    Dec 10, 2008 #35
    How about checking the homepage on the mailbox within Outlook? We have a problem at work when we upgraded to SP2 that some users would have the homepage set as a SharePoint page and would get password prompts for the sharepoint server - some oddity, but we've never authorised the use of this, so simply removing it resolved our problem.

    Perhaps outlook itself is opening the exe or document?
     
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  16. kevicho

    kevicho Gigabyte Poster

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    Dec 10, 2008 #36
    Found this below, might be worth trying stopping other applications and trying to open outlook again, see if its some sort of conflict with other software

    http://support.microsoft.com/kb/810937

    This issue may occur if you have ATI HydraVision versions 2.5 or earlier multi-monitor management software installed on your computer.

    To verify that ATI HydraVision is causing this issue, stop Desk95.exe and Viewport.exe, and then start Outlook. If Outlook starts but Word does not start, ATI HydraVision is causing this issue. To stop Desk95.exe and Viewport.exe, follow these steps:

    1. Press CTRL+ALT+DEL.
    2. In the Windows Security dialog box, click Task Manager.
    3. Click the Processes tab.
    4. In the Image Name list, click Desk95.exe, and then click End Process.
    5. In the Image Name list, click Viewport.exe, and then click End Process.


    Note Desk95.exe and Viewport.exe were only included in ATI HydraVision versions 2.5 and earlier.
     
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  17. supernova

    supernova Gigabyte Poster

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    Dec 23, 2008 #37
    [remove] you tried that
     
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  18. supernova

    supernova Gigabyte Poster

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    [remove] you tried that
     
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  19. Darkfunnyguy

    Darkfunnyguy Byte Poster

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    How about doing a system restore to the last time it worked - try it in safe mode.
     
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  20. Arroryn

    Arroryn we're all dooooooomed Moderator

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    Dec 24, 2008 #40
    It's never worked :oops: from what I can gather - I certainly wouldn't be able to identify a time the duplicate processes *weren't* occurring (apart from prior to having office installed, which obviously defeats the point lol)

    It has been reproduced on a fresh install of 2K3 with no service packs to 'affect' things. Further reproduced against SP1, SP2 and SP3.

    Thanks for all your contributions so far (and nope, not fixed yet. But I WILL let you know when it is!!)
     
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