Pesky hunk of junk Dell Laptop

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I bought a Dell Studio laptop from the Dell Site in November and up until now I'd had no real problems, occasionally it wouldn't recognise a disc I put in the DVD drive but I just put that down to the fact it was Vista.

I attempted to downgrade vista to XP by booting through the DVD drive, it would start loading the drivers then blue screen. I then switched it back on and the drive had the yellow exclaimation drive on it, I reinstalled the driver for it and it was ok again.

I started buring some cd's into itunes and all of a sudden the speed died on the drive. Now it doesn't even read any discs If I click on the drive it just ejects the disc asking for a valid disk. Does anyone have any ideas? I think the drive has died, shocking considering the laptop is less than 6 months old.

 

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Give them a bell. If its only 6 months old it should still be under warranty. If for some reason that isn't possible, you should be able to buy a replacement drive of ebay and stick that in.

They are your best bet first though. I have had pretty good experiences on returns with Dell.

 

You can check the warranty on the Dell website - under support and enter the asset tag.

If it is out of warranty try www.tjl.co.uk - they're very good on Dell laptop parts. (I've dealt with them for years)

 

Dell's warranty support is outstanding. I've had a replacement part in my hands within 25 hours, and that's just as a home user, not as a techie.