Passed ITIL foundation, but how? (or why?)

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It's a total mystery to me that I passed as I didn't understand a damned word of it. I've worked in an environment that promoted ITIL methodology for the last 9 years, and from what I can see its purpose is to make the bleedin' obvious as confusing as possible. I think Managers must like it because they can wallow in impenetrable gooble-de-gook, jargon and tech speak - and of course, there's a Manager for everything in ITIL. Sorry if I sound a little cynical.

The CBT I used from Career Academy was adequate I suppose, although I had to constantly replay segments due to my concentration wandering - believe me, the slightest stimuli is a distraction where trying to learn about ITIL is concerned. I used practice exams from Transcender on this occasion, although there was actually a pretty good ISEB approved one free with my CBT. My results during practice were as follows; 27, 26, 26, 25, 26. The pass mark is 26. My passing score on the day was 26. Has anyone ever failed the blasted thing?

This was also the only time I have ever changed my answers before completing an exam (two actually), I'd give anything to know the significance of my revisions.

Finally, I think I must have been brainwashed whilst studying the CBT, as for some odd reason my first act on returning from the testing centre was to investigate the path to reaching practioner level. I'm all better now though.

 

I failed it!!! I got a 25/40 first go. (I got 36 on the second attempt) and quite rightly so. I work in an ITIL obsessed company, I considered the exam a test on the ITIL process in place in my company... bad mistake.

The ITIL foundation cert is mostly a memory exercise IMHO, you are told it is a flexible model to be applied to any business then given an exam that tests you on the rules of ITIL.

Load of linguistic garnish-gobledee-gook-bollox, for example, surely its obvious that I should let the affected parties know when I am going to take down a server and again when it is returned to a normal working state. Money for old rope.

 

....and congratulations on the pass

(my lack of manors has been reported to the continual post improvement manager that monitors my interweb posting)

 

I haven't done it, as a five minute cursory glance at the content pretty much convinced me that what i quoted above is true.

I have been service manager for 14 years and logic, being conscientious and common sense was all i needed to be successful

 

Congrats!

 

yes congrats on the pass i got 26 too. even though it is a load of carp its still requested quite alot on job postings, so at least its a feather (if a rather dull gray one at that).

 

Thanks for your comments guys.

For all it's faults, I do believe its a cert worth having, as prospective employers LOVE ITIL (as Dales pointed out).

 

Thsi does seem to be appearing in alot of job specs nowadays and sometimes i have to wonder if the person writing the advertisement knows what it is or if it is just a buzz word in the recruitment industry.

Congrats on the pass and hopefully my company will shell out and get me through it in the near future so i can say i have it.

 

Interesting comment regarding the MCSE wagnerk, I've been finding that a lot of agency guys and gals think that the MCP is the top Microsoft cert, rather than the first rung on the ladder - to the extent that I use the MCP logo on my CV rather than the MCDST. For some reason "Microsoft Certified Professional" sounds more impressive than "Microsoft Certified Desktop Support Technician", or even "Microsoft Certified System Engineer".

 

hear hear!

Just attended a 3 day workshop/course on ITIL (exam to follow on monday), and I have some mixed feelings about this one. There's some useful bits of information in there as far recommendations go, and some parts of course are stressed further along, but the bits which really caught my attention were the recommendations against doing something a particular way. And those I agree with. Building silos and barriers against common practices and efficient work order is unfortunately something occurring all the time in my current company.

Anyway, we'll see if I'll bother ever to go all the way with this. Another 20 credits needed (assuming I pass my exam) if I want to go all the way. And with my luck by the time I do that (and the courses are supposedly obligatory?!?), it'll be 2015 and ITIL v4 will come out... hah

 

You have exactly the same qualifications i want to have by the time i finish my HND.

How much did it cost to study and pass the ITIL?

 

ITIL Foundations v3 has no prerequisites, so studying and passing it can be as low as the cost of the exam if you're able to borrow a book or spend your time on the ITIL wiki's.

 

Well, I passed, but only by the hair of my chinny chin chin

My head is like a baked potatoe... 3 days of training last week and then on friday night I fell ill with a sore throat. Of course too late to change my exam day which is on monday, can't get hold of anyone at the training center (the exam was part of a package included in the training course).

Mostly sleeping all weekend, managed to read about 100 pages from the ITIL book I was given.

I really didn't want to get out of bed today, but I had to if I were to take this exam. Having a headache, runny nose and loud dry cough's is not fun when doing this type of exam

 

Hi there,

Posted this on another thread but hadn't received a reply as yet. On the subject of ITIL, can anyone confirm whether the qualification needs to be renewed evry so many years or is it the case that once you have passed one of the qualifications (say the v3 Foundation), you do not have to take the exam again (i.e. a certificate for life as it were). Hope this makes sense.

Thanks,

JN

 

It's a pass for life but if a new version comes out you would need to do that if an employer required it.

If you hold full ITIL v2 Practitioner there was a crossover for v3 I think.

The OGC site will have the details