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My Cv and the endless quest for a new job

Discussion in 'Employment & Jobs' started by Colloghi, Mar 13, 2009.

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  1. Colloghi

    Colloghi Kilobyte Poster

    Well, after a lovely 2 depressing weeks, ive found out 7pm wednesday that the contract Im employed on has been terminated and now i face the prospect of being unemployed next week or even a couple of months down the line...............nobody knows. So now, im not only lookin for a new oppurtunity, but Im lookin desperatley for a new job.......anyway enough sorrow.

    Ive edited some of my CV, and regarding the top just wonder if this looks ok for an IT related job

    A versatile, dedicated and loyal individual who has several years experience of customer service, and is competent in diagnosing and resolving common PC hardware & Microsoft application issues, through the combination of knowledge and past experiences.

    Customer Service Skills

    High level of communication and interpersonal skills, including the ability to explain technical issues to non-technical users or colleagues.

    Listening and diagnostic skills to provide a sympathetic and positive approach to the difficulties of IT users and managers at all levels.

    A good understanding of the implications of legislation affecting IT use, including the Data Protection Act, Computer Misuse Act and appropriate health and safety legislation.

    IT skills Include:
    Excellent Knowledge of Microsoft operating systems and office applications, including Windows 98, XP, Excel, Word & Outlook.
    Excellent working knowledge of PC components & peripherals as well as ESD safety procedures.

    Good understanding of Virus, Malware & Spyware Issues and how to remove infected objects through various software products and by manual process using the Windows Registry.

    Good understanding of Basic Networking – Setting up LAN, WLAN & troubleshooting common connection errors.

    Ability to isolate, analyse and solve problems under demanding conditions and to determine actions to mitigate their future impact.

    Work Experience

    Customer Service & Service Control Technician –
    (October 07 - Present)

    The Role of Service Control:

    Review and progression of Automated System Alerts to appropriate support teams.

    Assessment of High Severity calls logged by a CST to ensure accuracy regarding impact and progression route of the logged issue.

    Progression and Incident management of High Severity Issues.
    Liaising with appropriate support engineers and local desk managers, relaying updates via phone, email & SMS,

    Role of CST:

    Trying to resolve common issues through "first time fixes": the most common being:

    Basic printer issues, talking user through clearing printer queues, jams etc
    Syncing MS Outlook with users NHS email account
    Resetting of users email accounts and Citrix accounts after authentication.

    Logging calls into the Peregrine and Unicenter CA call logging system.

    Efficiently communicating in a correct and professional manner when liaising with users from a variety of NHS roles including Surgeons, GP's, Nurses, and Receptionists.

    Efficiently communicating with various Product Support Organisations to relay information accurately ensuring calls is kept within their designated SLA's.

    Providing out of hours support for issues which may come into the desk during non core hours.


    Thanks for looking
    Certifications: A+, MCP 270, 271, MCDST
    WIP: 290

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