Just passed MCDST.....Advice on CV

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PERSONAL PROFILE

My strengths are my confidence and organisation skills. I am comfortable working both on my own and in a team environment. I am very friendly and outgoing individual. I am a reliable motivated, hard working individual who is also a good listener which is helpful when talking into account a customer’s problem. I take a balanced approach to life am respectful of opinions that differ from mine. I am very punctual and rarely miss a day and because of this I always stay on top of my work.

Try

PROFILE

Highly motivated with a desire to learn and add value to a company.
Interacts well with colleagues and customers to enable smooth working within a team, and also can work under own initiative.
Enthusiastic, methodical, business/customer focused, punctual and with communication skills, will be ideally suited to a helpdesk type role.

Try and change this to make you sound like an ideal candidate for the role you are trying to obtain, the above is something i think would work for a first role, where customer service skills will be more useful and IT skills will be taught, (and also learned in own time under own initiative)

I dont claim to be an in writing expert, but mine is along the same lines, but ive tried to play a different angle so to speak.

 

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My CV follows the following format

PROFILE

See above post

COMMERCIAL EXPERIENCE
• Any experience in software that is relevant to the role should go here, ie outlook or other support you have used

ACHIEVEMENTS
• Even if its not IT related, show details of how you have improved something in your company

QUALIFICATIONS AND CERTIFICATIONS

As above, try and make them IT related, or recent GCSE's

WORK SUMMARY
List of jobs and bullet pointed as you already seem to have, again if you can include any IT work you undertook, get it in here

Also my role headings look like this


Jan 01 – Nov 04 Company Role (not showing right on the forum)

All in line (using the tab key), and in cronological order, this will save you space, and enable you to have a line between the role title and content, makes it look a bit neater

REFERENCES

References are available upon request

Try and keep all the headings in line, and also the contents in line as well, make sure the bulle

 

thanks mate i cant believe i did that

 

i have attached the minor changes i made what do you think

i am gonna proper work on my cv at work tomorrow lmao

 

Take THAT back !!! Don't make me come down there and kick your ass, I'll do it . . . ..

PS

heres a link I quite like

resume-guide/

 

I gotta meet you guys by whatever method I have to use to trick you into coming over. So be it!

 

i have attached the first draft guys tell me what you think?

the font is arial

 

i have finally managed to do my cv. tell me what you think guys?

what are the best sites to put my CV on for best exposure?

any help tips welcome thank you very much

 

You have left your personal info in this one. It's much better than the awful one at the start.
Mention in your profile that you are industry certified.

Also move the hobbies section to the very end. Get the relevant work experience and certs/education af close to the top as possible. Unless you have won the world cup, an interest in football isn't "notable" to a hiring manager.

Good luck

 

lol thanks

i cant believe i put my info on again

i made a few changes to it like you said

what you think on which websites i should upload to?

 

See this thread

 

I make it a rule that "I" , "i am." "i think" is never in a 'professional' document unless it can't be avoided.

 

"I think I'm great"

"you THOUGHT wrong, now GTFO"

Another thing I recommend is at the END of your CV put some form of contact details, it adds a definitive end to your CV, after all, if I scrap your CV after reading the first paragraph then contact details wont matter.

However, if I were to read two pages (meaning I were interested) It would be nice to see a

If that makes a bit of sense.

 

thanks for all your comments but iwas going to put all my contact details on the top of my page what do think

 

nice one sparky


by the way phat name tag lol

 

thanks for all your help

i am sorry i havnt been on in a while

i have been offered 2 jobs and was wonderin which job would you go for

JOB 1

Job Title:
Support Analyst
Location:
Leeds
Department:
Managed Services / Customer Support

1. Role Purpose The Managed Services Team is responsible for providing a complete set of services to manage capacity, performance and availability to Civica’s customer base. Support staff are responsible for providing technical support to the company’s customer base, from initial point of contact through to resolution, via a combination of technical and interpersonal skills.

2. Principal Accountabilities • Provide a professional 1st line support service across Civica’s customer base.
• Monitor hosted server environments and provide remote support.
• Develop knowledge and skill sets to confidently support Civica’s products and solutions
• Develop customer relationships
• Utilise knowledge and experience of operating systems and databases to investigate reported faults.
• Ensure that reported issues are resolved within customer service level agreements (SLA’s).
• Liaise with Civica business units and 3rd parties to ensure a seamless support service.
• Provision of out of hours (weekend and evening) support via home VPN on a rota basis.
3. Reporting Relationships Day to day communication with mentor including regular reviews with Team Leader.
4. Essential Competencies Candidates will have experience in a first line support role.
An understanding of operating systems such as Windows would be advantageous.

This role will suit someone with a software support background who is used to working with a customer base that covers a broad spectrum in terms of their own technical ability.
Excellent communication skills are essential, as this position will involve contact with customers at all levels. Candidates will be expected to demonstrate a professional attitude and high level of commitment.
5. Preferred Skills Computing related degree.

JOB 2

O U T L I N E J O B D E S C R I P T I O N

POST TITLE: Full Time It Technician / Helpdesk Operator (Post D) for a college in north england

The following information is furnished to assist staff joining the College to understand and appreciate the work content of their post and the role they are to play in the organisation. However the following points should be noted:

1 Whilst every endeavour has been made to outline all the duties and responsibilities of the post, a document such as this does not permit every item to be specified in detail. Broad headings therefore may have been used below, in which case all the usual associated routines are naturally included in the job description.

2 Officers should not refuse to undertake work that is not specified on this form but they should record any additional duties they are required to perform and these will be taken into account when salaries are reviewed.

PRIME OBJECTIVES OF THE POST:

To provide a wide range of technical support, both in college and community based, to the College’s academic sectors and non-teaching services.

SUPERVISORY/MANAGERIAL RESPONSIBILITIES:

Supervision of trainee technician and/or placement students.

SUPERVISION AND GUIDANCE:

Supervision and guidance received from the Network Manager and Deputy Network Manager.
Day to day supervision and training will be the duty of Deputy Network Manager.

RANGE OF DECISION MAKING:

Technical decisions within established procedures referring problems for guidance/assistance.

RESPONSIBILITY FOR ASSETS, MATERIALS ETC:

Responsible for security and maintenance of PC’s, software, network, tools etc.

Access to confidential material.

RANGE OF DUTIES:

1 To ensure the College’s IT equipment is adequately maintained.

2 To install and configure software and hardware.

3. To undertake back-up duties as required.

4. To provide a real-time helpdesk and telephone support service to staff, as required.

5. To assist students and staff with their software and hardware needs and problems.

6. To maintain specialist audio-visual and multimedia equipment in relevant classrooms and in the Resource Centre.

7. To provide instructions to staff and students and support students on project work as required.

8. To assist with the development and implementation of the college’s MLE system and to support staff and students appropriately.

9. To complete the required administrative records to follow ILT Services procedures e.g. helpdesk, IT security, inventory records).

10. To provide evening and weekend cover on a rota basis as required.

11. To attend meetings relevant to the post.

12. To undertake relevant training and professional development courses and programmes, both internally and externally.

13. To assist in the development and maintenance of administrative records relating to Information & Learning Technology Service’s activities, particularly with respect to the enforcement of user policies, fault reporting and support responses.

14. To be aware of your responsibilities under the Disability Discrimination Act and to provide guidance and support to ensure system accessibility for all users.

15. To be aware of your responsibilities under the provision of the Health and Safety at Work Act and the Control of Substances Hazardous to Health Regulations (COSHH) in terms of your own safety and the effects of your own actions on colleagues, students and visitors.

16. To undertake such other duties commensurate with the grade of the post as may reasonably be required at your initial place of work or at other locations in the College catchment area.

i really like the first job. they have lots of training involved.

in this fragile times i dont wanna pick the wrong job

 

Can imagine your dilemma, what I would say is have you been to interviews with both prospective employees?
If so who would you prefer to work with?

Also the Civica job seems more telephone type support and the college job will be more onsite, I worked for a college around 9 years ago, and tbh i enjoyed it, although it was a little laid back.

The choice is yours, but as well you should also factor in travel, wage, your co workers, the hours you will be required to work.

The college bit where it says you will receive training from the Network Admin sounds promising though.

Good luck with your decision

 

i have been told by an ex teacher of mine the college is a dead end job but the other one will help me get the experience i need

i have been for 2 interview at civica

and 1 at the college got both jobs

lol like that bloody bus sayin, u wait ages then 2 come once

 

I have to agree with whats been said, it looks a bit messy and seems as if you have just listed everything you use to beef it up. As for the time management bit, it looks a little pointless or could be worded better. You might aswell of put something like "Arriving at work 10 minutes early gives me time for a couple of tabs before I start"

Maybe you could have put "MY time management skills have improved greatly as I know my tasks for the day and can prioritise my workload accordingly" or something like that.

As said get rid of that border and the misunderstood part of wether you are in IT or wanting to get into IT. Put something along the lines of you wish to progress your career in IT and are willing to learn new skills etc etc.