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I have a couple of interview questions I was asked ...

Discussion in 'Training & Development' started by katloummm, Jul 2, 2012.

  1. katloummm

    katloummm New Member

    I had an interview a wee while ago now, but they asked me a few questions I got right, but this question...well they wanted a different answer to what I gave them and I'm interested to know your response so I can see what I did wrong.

    The user can't connect to the internet, but is connected to their router properly - I said to contact the ISP after resetting their IP addresses and resetting the router (it still didn't work).

    Thanks in advance :)

    Also, can anyone recommend any books for help desk support stuff? I already have a degree in Computing but need some proper questions and answers (I can learn on the way) :D

  2. SimonD
    Honorary Member

    SimonD Terabyte Poster

    You haven't verified what's actually happening on the client, they could be connected to the router correctly by cable but there are a couple of things that may not be working.

    1. Is the client actually getting an APIPA address or DHCP allocated one?
    2. Does the client have a default gateway \ DNS configured correctly?
    3. Is there a firewall issue?
    4. Is he working in offline mode with his browser?

    Never take it for gospel that it's an ISP issue if your told that the user is connected to the router correctly, always check, run a ping, tracert or path ping to check onward connectivity.
    Certifications: CNA | CNE | CCNA | MCP | MCP+I | MCSE NT4 | MCSA 2003 | Security+ | MCSA:S 2003 | MCSE:S 2003 | MCTS:SCCM 2007 | MCTS:Win 7 | MCITP:EDA7 | MCITP:SA | MCITP:EA | MCTS:Hyper-V | VCP 4 | ITIL v3 Foundation | VCP 5 DCV | VCP 5 Cloud | VCP6 NV | VCP6 DCV | VCAP 5.5 DCA
    WIP: VCP6-CMA, VCAP-DCD and Linux + (and possibly VCIX-NV).
  3. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

    Yup, as said ping etc. has to be used. You could have tried pinging an I.P address on the web, for example

    If that worked then it is likely to be browser or a DNS issue.
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Office 365, Server 2016, CEH
  4. Cunningfox

    Cunningfox Byte Poster

    Going to be perhaps slightly harsh but, if this was in a support role and all you've suggested is a reset/reboot then I'm not suprised you didn't get it. Even if it's not your area you would have been expected to demonstrate a troubleshooting process of some sort or at least information gathering.

    I've said it before but IT from the ground up to the top is about solving problems regardless of your level you must make sure you know a process for generic issues. Passing the buck without due diligence at best makes you look silly and at worst costs you money or a job.

    If you are doing mainly desktop support I would suggest pursuing a Windows Desktop Cert, don't know offhand the books and details but the respective forum here will help.
    Certifications: CCNP, CCNA, MCP
    WIP: ??
  5. RichyV

    RichyV Megabyte Poster

    These are the very situations that the old MCDST used to cover.
    Why Microsoft have done away with anything vaguely similar (and, it seems, is moving further and further away from it) really is beyond me.
    Certifications: B.Sc.(Hons), MBCS. MCP (271,272), MCDST, MCTS (680), MCITP:EDST7, MCSA:WIN7, MCPS, MCNPS
    WIP: 70-686, then onto MCSE: Desktop Infrastructure via MCSA: Server 2012...
  6. GSteer

    GSteer Megabyte Poster

    Not much to add to what others have said except to add a point 5 to Simons list.

    5. If all of the other points show nothing then also check for an invalid proxy.
    Certifications: BSc. (Comp. Sci.), MBCS, MCP [70-290], Specialist [74-324], Security+, Network+, A+, Tea Lord: Beverage Brewmaster | Courses: LFS101x Introduction to Linux (edX)
    WIP: CCNA Routing & Switching

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